Inbound Educational Call Center Remote

Job Title:

Inbound Contact Center Representative – Remote – Houston, TX

Location:

Remote (work from home)

Job Type: Full‑time

Salary: $15.00 - $16.00 per hour

Education Level: High School

• Ensure a positive experience during all initial inquiries by educating clients on our services, responding to questions, overcoming objections, and scheduling student academic evaluations and consultations.
• Follow contact center scripts when speaking with clients.
• Build positive rapport with clients of differing personality types.
• Remain polite and professional during all interactions.
• Keep records of all conversations in our call center system.
• Meet personal and team qualitative and quantitative service targets.
• Participate in initial and ongoing training to maintain up‑to‑date knowledge of our services.

• Remote position – work from the comfort of your home.
• Varied shifts including morning, evening, and weekend.
• Full‑time schedule required.
• Two weekday evening shifts per month (2:00 PM‑10:30 PM).
• Two Saturday shifts per month (9:00 AM‑5:30 PM).
• Sunday shifts as needed (10:00 AM – 3:00 PM).

• Base hourly rate plus performance‑based pay incentives – no cap on commissions.
• Bi‑weekly pay with direct deposit.
• Set schedule.
• Comprehensive benefits plan for full‑time employees: medical, dental, 401(k).
• Paid on‑the‑job training.
• Professional and upbeat setting with a supportive and motivating team.

• Excellent communication and interpersonal skills (conversational, articulate, engaging).
• Reliable and dependable work habits.
• Goal‑oriented with a healthy competitive spirit.
• Strong attention to detail, dependability, and follow through.
• Self‑motivated, positive attitude, and a love for hard work.
• Computer proficiency with the ability to navigate between multiple computer screens while engaging the customer.
• Previous sales or customer service experience, a plus but not required.
• Bilingual (Spanish/English) a plus.
• High school diploma or GED.

Interested in being the first person parents speak to when they call Huntington Learning Center? Apply today!

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