Remote Customer Support Advisor
Austin, Travis County, Texas, 78716, USA
Listed on 2026-09-11
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, HelpDesk/Support, Bilingual
We’re looking for motivated and dependable individuals to join our growing team. This position focuses on helping members understand their benefits, answering questions, and ensuring every interaction reflects care, professionalism, and integrity.
The right candidate brings a
people-first attitude
and a passion for delivering quality service.
Communicate with members through inbound and outbound calls
Schedule and conduct virtual presentations for union members who request information about their benefits
Provide clear explanations of coverage options and assist with enrollment or updates
Complete necessary paperwork and maintain accurate records
Participate in leadership and personal development training
Collaborate with team leaders to enhance member experience and process efficiency
What We OfferLong-term career growth
and advancement opportunities
Flexible hours
and the ability to work remotely
1-on-1 mentorship
and hands‑on training
All-expenses-paid annual trips
to exciting destinations (past trips include Puerto Rico, Cancun, Disney, Las Vegas, and the Bahamas)
Excellent communication and time-management skills
18 years of age or older
Must pass a background check
High school diploma required (college education an asset, but not mandatory)
Experience in customer service, sales, or related fields is helpful but not required
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).