Customer Success Manager – Redis | Remote

Customer Success Manager – Redis | Remote (US)

Redis, the world’s most loved real-time data platform, is seeking a Customer Success Manager (CSM) to join its Americas team. This full-time, remote role offers $85,350–$127,950/year plus stock options, health insurance, 401(k), and flexible scheduling.

The successful candidate will build strong customer relationships, ensure maximum value realization from Redis solutions, and drive long-term satisfaction, retention, and growth across enterprise accounts.

• Job Title: Customer Success Manager
• Employer: Redis
• Location: Remote (US-based)
• Pay: $85,350–$127,950/year (depending on location, qualifications, and experience)
• Job Type: Full-Time

Customer Relationship Management

• Serve as primary post-sale contact for assigned customers
• Foster trust and understand customer business goals
• Ensure successful onboarding and adoption of Redis solutions
• Drive adoption of Redis Enterprise aligned with customer objectives
• Deliver business reviews showcasing value and identifying growth opportunities
• Advocate for customer needs internally, influencing product roadmap

Customer Enablement & Success Planning

• Develop tailored success plans for customer outcomes
• Coordinate training, best practices, and knowledge-sharing sessions
• Monitor KPIs to maximize ROI and optimize usage

Retention & Growth

• Identify expansion opportunities, partnering with Sales for upsell/cross-sell
• Track account health and mitigate risks early
• Support contract renewals by demonstrating ongoing value
• Work cross-functionally with Sales, Solutions Architecture, Support, and Product
• Act as voice of the customer to ensure solutions meet market demands

• 5+ years in Customer Success, Account Management, or related roles (SaaS, cloud, database preferred)
• Experience managing enterprise customers (Banking/Financial Services preferred; Retail/Healthcare a plus)
• Strong technical acumen in cloud services, data platforms, or related technologies
• Familiarity with SaaS products and public cloud (AWS, GCP, Azure)
• Proven track record in adoption, retention, and executive relationship management
• Exceptional communication skills (verbal and written)
• Strategic problem-solving mindset
• Experience with CRM platforms (Salesforce), customer success tools (Gainsight), and analytics platforms

Preferred:

• Experience with Redis or other No
  
  SQL databases
• Background in software development (Java, .NET, Python)
• Exposure to DBaaS (relational or non-relational)
• Competitive salary ($85,350–$127,950/year)
• Stock options
• Health, dental, and vision insurance
• Paid time off and sick leave
• Commuter assistance (location-based)
• Flexible schedule and remote-first environment
• Professional growth and career development opportunities
• Dynamic, collaborative, and innovative culture

Redis is the home of the open-source Redis project and provider of Redis Enterprise, powering real-time applications with speed, reliability, and scale. With over 10,000 customers worldwide, Redis is at the forefront of solving critical challenges for businesses across industries. The company values curiosity, diversity of thought, and innovation, fostering an inclusive environment where employees can thrive.

How to Apply:

• Submit your application via Redis’s official careers portal.
• Highlight your SaaS customer success and enterprise account management experience.
• Shortlisted candidates will undergo interviews and background checks.