Amex Customer Service Jobeen ( Customer Care Profe

Job Summary

Customer Care Professional – American Express – Jefferson City, USA. Salary: $20-$30 per hour. Requires a Bachelor’s degree. This role focuses on delivering exceptional customer service across multiple channels, building strong relationships with card members, and driving business outcomes through consultative selling.

• Deliver high‑quality customer service via calls, chat, and messaging.
• Build meaningful relationships with customers using a consultative approach, providing solutions and negotiating optimal outcomes.
• Identify opportunities to cross‑sell or upsell products that meet card member needs.
• Meet and exceed performance metrics, compliance rules, and productivity goals.
• Navigate company systems and tools to serve customers and help them access online and mobile platforms.
• Document necessary information, including pricing, customer transaction details, and account changes.
• Re‑prioritize and adapt to changing environments.

• Demonstrated professionalism and excellence in high‑pressure situations.
• Passion to serve by delivering superior service in every interaction.
• Ability and resilience to work in a fast‑paced, dynamic environment while multitasking across multiple systems.
• Strong interpersonal, verbal and written communication skills.
• Assertive in addressing difficult conversations.
• Exceptional negotiation, influencing, and problem‑solving skills.
• Analytical, forward‑thinking, and meticulous attention to detail.
• Self‑confident working in a digital environment.

• Minimum 1 year of CSAT/NPS experience, plus at least 1 year of voice account experience from a recent employer (U.S. Customer Support).
• High‑level customer service experience (ideally in BFSI or billing) and/or experience in fee‑era/consultative selling.
• Proven success as a top performer.
• Experience measured on VOC (Voice of Customer) and AHT (Average Handling Time) from recent employer.
• Bachelor’s degree or equivalent diploma.

• Hybrid work model – onsite and remote.
• Requires a minimum of 25
  
  Mbps internet connection at a quiet and private home location.
• Remuneration includes performance incentives.