Customer Success Representative Remote

Come Join Our Team At Anteriad

and innovate the way B2B marketers make data-driven business decisions.

We are not just another B2B solution provider.

We'reproblem solvers. We believe that data is the key to unlocking effective solutions that span a range of marketing challenges - from customer acquisition to demand generation to account-based marketing. Data is at the core of everything we do. Our team works tirelessly to create powerful solutions that drivereal results for our clients. Whetherit'sthrough innovative technology or deep analysis,we'recommitted to finding the best path to growth for every one of our customers.

The Anteriad Operations team is looking for a vital team member to fill the role of Customer Success Representative (CSR). An Anteriad CSRis responsible forbeing our customers’ biggest advocates and the focal point between those customers, the sales team, and operations department. Anteriad CSRs work with their team to set up, manage, andoptimizecampaigns across our suite of business-to-business marketing & data services.

A successful candidate will have the opportunity to work and build relationships with our international customer base including members of the Fortune 500, Inc. 5000, and venture-backed companies. This position is executed on a remote basis, with potential for travel for customer& internal meetings if performance goals are met.

Anteriad means “always moving forward” and we apply that to our company culture by tirelessly promoting an environment that allows our employees to thrive:

• Work from home
• Flexible PTO
• Training &development with unlimited access toPercipioLMS
• Mix of collaborative &independent work
• Communityoutreach via Anteriad Cares-Encouraging staff totaketime to volunteer
• Professionalmentoringprogram-Career guidance from leadership
• Employee Resource Groups-Collaborate with others that share your passions!
• Great benefits for you and your family

• Comprehensive medical (choice of 3plans),dental andvisioncoverage
• 401K withcompanymatch
• Fullypaidprimarycaregiverleave (12weeks) &parentalbondingleave (2weeks)

• Start the day by reviewing & actioning internal & external emails that may havecome in overnight.
• Check-in call with your CS team to review account performance and decide what actions need to be taken.
• Finish setting up a campaign you just received the missing piece for and set it live.
• Confirm with your customer the greatnews,that their campaign is now live, confirm their details one final time and let them know when they can expect to see the first set of outcomes.
• Conduct kickoffcallwithcustomergetting ready to launch a new campaign,you lead the call and walk them through their campaign details, desired performance metrics, and what remaining materials are needed before launching.
• Perform a high-level review of your campaign data files before approving them to move forward to a customer. You approve most of the files but reject a few because you remembered your customer asked for something slightly different, these little catches over time lead to that customer continuing to grow with Anteriad.
• Take a walk at lunch or run a quick errand, assuming you do not have calls or imminently pending items, thisis something we are happy to encourage as long asyou are reachable.
• Setup of one or multiple campaigns where materials are being received.
• Throughout the day you are responding to messages that could come internally or externally via email, chat, or calls, and despite the high volume you are still highly organized.
• Not always, but if you have a larger group call on your calendar, it wouldlikelybe;customer success roundtable, new product training, quarterly town hall, one of our Employee…