Client Service Manager – Gallagher | Remote

Gallagher is seeking a Client Service Manager (CSM) to join its small business division. This remote role offers $44,000–$86,000/year plus comprehensive benefits, including medical, dental, vision, 401(k), paid parental leave, and flexible spending accounts.

The successful candidate will deliver exceptional customer service, manage renewals, and build strong client relationships while collaborating with sales teams to achieve retention, satisfaction, and growth goals.

• Job Title: Client Service Manager
• Pay: $44,000–$86,000/year
• Job Type: Full-Time
• Schedule: Monday–Friday, 8-hour shifts (CST hours: 9:00am–7:00pm)
• Reports To: Client Service Supervisor

Gallagher helps clients face risk with confidence by combining consulting tools, advanced data analytics, and a client-centric approach. Its culture is grounded in teamwork, integrity, and innovation, empowering employees to make meaningful impacts while supporting businesses to grow and thrive.

• Deliver high-quality service to small business clients through day-to-day account management
• Manage renewals for assigned accounts and ensure timely, accurate solutions
• Build and expand client relationships through consultative discussions
• Collaborate with sales teams to drive referrals and additional services
• Balance inbound calls, tasks, and emails efficiently
• Contribute to client retention, satisfaction, and growth outcomes
• Support operational improvements and continuous performance enhancement

• Bachelor’s degree with 1+ years of client service and insurance experience OR High School diploma/GED with 3+ years of experience
• Active Property & Casualty license
• Dependable internet access
• Strong verbal and written communication skills
• Ability to manage multiple priorities and build rapport over the phone

Preferred:

• EPIC system experience
• Proficiency with Microsoft Office tools
• Scheduling flexibility
• Competitive salary ($44,000–$86,000/year)
• Medical, dental, and vision insurance (starting day one)
• Life and accident insurance
• 401(k) and Roth options
• Health savings and flexible spending accounts
• Paid parental leave
• Educational expense reimbursement
• Gallagher Thrive program (wellbeing support, workshops, fitness programs)
• Digital mental health services (Talkspace)
• Charitable matching gift program

How to Apply:

• Submit your application via Gallagher’s careers portal.
• Highlight your insurance, client service, and account management experience.
• Shortlisted candidates will be contacted for interview.

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