Telephone Sales Rep - Remote

Job Title:

Telephone Sales Representative (TSR)

Location:

Remote work from home (Shawnee, KS 66216)
Position Type:
Full Time
Salary Range: $11.00 – $20.00 hourly

Shift: AM (day shift Monday – Friday, additional shifts may be required during peak season)
Department:
Fundraising Operations

Reports To:

Center Manager and Coach

As a TSR, you will make outbound fundraising calls to potential donors, engage in conversations, and solicit pledges for client projects. The role is performance‑driven with daily goals for each project and requires a quiet, distraction‑free workspace, a computer, USB headset, web camera, and wired internet connection (no Wi‑Fi).

• Excellence – Delivering quality results by investing in ours people
• Freedom – Encouraging exploration, experimentation, agility, and responsiveness
• Respect – Building trust, empathy, and empowerment
• Teamwork – Embracing diversity, inclusion, and collaboration
• Transparency – Open communication and clear decision‑making
• Accountability – Personal responsibility as the foundation of success

• Paid training (weeks1‑3) at $11 per hour (or the state minimum wage, whichever is higher)
• Base wage of $16 per hour after completing 3 weeks of training, with the potential to earn up to $20 per hour
• Retention bonus
  • $250 after 4 weeks based on active status, good standing, and performance (work 80 hours in the pay period and above $20
    
    RPH)
  • $500 after 7 weeks based on active status, good standing, and performance (full‑time working at least 64 hours in the pay period)
• Referral bonus program
• Benefits for full‑time employees: paid time off, retirement with matching, health with HSA, dental, vision, life, and disability insurance

• Make outbound fundraising calls to solicit pledges for client projects
• Follow provided and client‑approved messaging on every call
• Utilize fundraising call structure, appropriate political reasons, and transition phrases as required
• Use responsive listening to provide appropriate situational responses
• Meet and maintain project goals and efficiency metrics:
  • Occupancy ratio of 85% (Logged Hours / Payroll Hours)
  • 95% on‑time (start of shift and return from breaks and lunch)
  • 95% shift adherence/absenteeism
• Demonstrate exceptional customer service and react quickly to the person being called
• Accept coaching and counseling with a positive attitude
• Maintain a professional appearance and behavior
• Stay focused on the current project and prepare for each call
• Perform other duties as assigned

• Must work full‑time day shift Monday–Friday; additional shifts may be required during peak busy season
• Must work in the continental United States
• Must own a computer that meets system requirements, a USB headset, a web camera, and a wired internet connection (no Wi‑Fi)
• Must have a quiet, uninterrupted, undistracted workspace conducive to professional interactions
• Must pass a background check

• Communication
  
  Skills:
  
  Clear and effective verbal communication, active listening, and appropriate response
• Voice Clarity and Tone:
  Pleasant, engaging voice with good pronunciation and diction
• Stamina:
  Ability to maintain energy and enthusiasm during extended periods of talking
• Sitting or Standing:
  Ability to work on a computer with headset attached (seated for most of the shift, optional standing workstation)
• Manual Dexterity:
  Comfortable using a computer, typing quickly, and navigating software or database systems
• Hearing and Listening Abilities:
  Good hearing and active listening skills to detect nuances in conversations
• Vision Abilities:
  Strong reading comprehension and ability to quickly process written material on a computer monitor
• Multitasking:
  Ability to manage multiple tasks simultaneously (e.g., entering…