Customer Success Manager - U.S. Remote

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Full Time Plano, TX, US

30+ days ago Requisition

Location: U.S. Remote

CYPHER Learning is the AI-native learning platform for organizations that need to train employees, customers, and partners le many platforms layer AI onto legacy systems, CYPHER was built differently. At the center of our platform is CYPHER Agent, a natural-language, agentic interface that connects content creation, administration, delivery, personalization, and analytics in one unified system. Organizations can create and launch training in minutes, not months, and deliver it seamlessly across distributed audiences.

We help companies move faster and turn learning into measurable performance. As we continue to redefine the LMS industry, we are looking for builders who want to help scale the business to new levels.

We are seeking a driven and customer-focused Customer Success Manager (CSM) to join our growing, globally distributed team. In this role, you will build on relationships established during the sales process to ensure customers realize measurable business impact and learning outcomes through CYPHER Learning’s platform and achieve their business and learning objectives. Success in this role means driving strong adoption, leading successful implementations, and maintaining high levels of customer engagement and satisfaction.

You will proactively identify risks and opportunities, positioning customers for long-term success while driving expansion, renewals, and overall account growth. As the primary point of contact, you will partner closely with stakeholders across customer organizations and collaborate with internal teams to deliver a seamless, high-impact customer experience.

• Serve as a trusted advisor to customer stakeholders, guiding learning, adoption, and workforce enablement strategies that drive measurable business outcomes.
• Drive customer onboarding and implementation, ensuring a smooth transition from sale to activation and early value realization.
• Monitor customer engagement and usage trends, proactively identifying and addressing adoption risks.
• Build strong customer relationships to uncover expansion opportunities and support upsell and account growth.
• Own renewal readiness by maintaining high satisfaction, resolving issues quickly, and reinforcing ongoing value.
• Develop and execute customer success plans that align to business goals, milestones, and measurable outcomes.
• Lead periodic business reviews to assess performance, align on priorities, and identify opportunities for optimization and growth.
• Partner cross-functionally with Sales, Product, and Support to ensure a seamless customer experience and relay actionable feedback.
• Establish multi-threaded relationships across customer organizations, from end users to executive stakeholders.
• Develop deep expertise in CYPHER Learning’s platform and learning workflows to guide customers on best practices, enablement strategies, adoption, and long term value realization.
• Perform other related duties as assigned.

• Experience in LMS, learning technologies, training enablement or skills development solutions is required for success in this role.
• Experience engaging with Learning & Development, HR, Enablement, or Training stakeholders within customer organizations.
• Bachelor’s degree in Business, Technology, Education, or a related field is preferred.
• 5–10 years of experience in Customer Success, Account Management, or a client-facing role, with a track record of driving customer outcomes, retention, and account growth.
• Expe…