Customer Service Representative

About the job Customer Service Representative

Heritage Civil Works is a forward-thinking engineering firm focused on delivering smart, sustainable infrastructure solutions across the U.S. We pride ourselves on a strong commitment to client satisfaction, innovation, and a positive team culture. As we expand our operations, were seeking a dedicated and professional Customer Service Representative to support our growing team and client base.

As a Customer Service Representative, you'll be the first point of contact for our clients, vendors, and internal stakeholders. Your role will involve answering inquiries, resolving issues, and ensuring a smooth and positive experience for every person you assist. You will work closely with our operations and project teams to provide timely, accurate information and support.

• Respond promptly to customer inquiries via phone, email, and live chat
• Handle customer issues with professionalism, empathy, and efficiency
• Provide accurate information about services, schedules, and project updates
• Maintain detailed records of customer interactions in CRM systems
• Collaborate with internal departments to resolve client issues and requests
• Monitor incoming support tickets and ensure timely resolution
• Identify recurring customer concerns and escalate them when necessary
• Support onboarding of new clients and assist with documentation
• Represent the Heritage Civil Works brand with clarity and courtesy

• Previous customer service or administrative experience (1+ years preferred)
• Excellent verbal and written communication skills
• Ability to multitask, prioritize, and manage time effectively
• Strong problem-solving skills and a proactive attitude
• Comfortable using digital tools and support platforms (e.g., CRM, email, chat tools)
• Reliable internet connection and a quiet remote working environment
• High school diploma or equivalent (Associate or Bachelors degree a plus)

• Remote flexibility; work from anywhere
• Competitive hourly pay
• Full benefits package effective immediately (health, dental, vision, PTO)
• Provided equipment and IT support
• Ongoing training and development
• A supportive, mission-driven team environment

Monday to Friday

Typical hours: 9:00 AM – 5:00 PM (local time)

Occasional flexibility available depending on team and project needs

If you're passionate about providing excellent service and being part of a company that values your voice and contributions, wed love to hear from you.