Dispatch​/Provisioning Technician_Part Time

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Chester, SC, US

8 days ago Requisition

General

Summary:


Dispatch/Provisioning Technicians work as part of a team to organize, prioritize, and distribute daily Field Operations assignments. This part-
time position answers customer and technician calls
Monday through Friday from 5:00 p.m. to 9:00 p.m. and Saturday from 8:00 a.m. to 5:00 p.m.

The essential job functions include, but are not limited to the following:

• Responds to customer escalation calls, schedules technician visits, and works to meet requested service dates.
• Reschedules trouble calls and service orders as needed.
• Ensures technicians have a full workload for the next business day.
• Manually provisions equipment when needed.
• Performs general clerical duties, including answering technician and customer calls to provide provisioning support.
• Contacts customers after provisioning-only orders are processed to confirm services are working properly.
• Manages customer escalations, including fast-lane and aged trouble calls.
• Performs provisioning and assignment duties as workload or staffing needs require.
• Performs duties at home office on weekends and during evening hours.
• Performs at Truvista office, as required, for training and follow up support.
• Performs other related duties as assigned by management.

Knowledge, Skills, and Abilities:

• Must be available to work evenings and weekends.
• Bilingual proficiency in English and Spanish is a plus.
• To qualify for work from home, applicants must meet WFH requirements for bandwidth, work environment, and office setup. Truvista provides the required equipment, including a laptop, IP phone, and headset.
• Customer Service – Effectively manages difficult or emotional customer situations, solicits customer feedback to improve service, and meets customer commitments.
• Interpersonal Skills - Focuses on resolving conflict vs. blaming others, maintains confidentiality, and is open to coaching and innovative ideas. Able to work independently.
• Communications - Communicates clearly and professionally, listens carefully, asks clarifying questions, responds effectively to questions, and prepares professional written business correspondence.
• Teamwork – Provides and welcomes feedback, contributes to a positive team spirit, and supports team member efforts to succeed.
• Attendance / Punctuality
  – Is logged in and ready to work at the start of each shift and limits unscheduled absences.
• Leadership - Inspires and motivates others to perform well, provides vision and inspiration to peers, and gives appropriate recognition to others. Exhibits sound judgment, makes good decisions, and is willing to learn.
• Organizational Support - Follows policies and procedures and completes administrative tasks correctly.
• Planning and Organizing - Prioritizes and plans work effectively and uses work time efficiently. Pays close attention to detail.
• Interpretation – Able to read, analyze, and interpret instructions, contracts, policies, documents, and regulations.
• Calculations – Able to calculate adjustments and amounts such as discounts, pro-rata, percentages, and apply concepts of basic accounting.
• Professionalism – Maintains a professional appearance. Approaches others in a tactful manner, reacts well under pressure, and treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions and follows through on commitments.
• Computer/Office Systems Skills – Possesses solid operating knowledge of Microsoft Word, Excel, Outlook, and various other job related software – to include phone systems.

Education and Experience:

High school diploma or equivalent required. One to three years of related experience preferred; industry experience also preferred.

Physical Requirements:

• Close vision, Distance vision and ability to focus
• Regularly required to talk or hear
• Regularly required to use hands to grasp, handle or feel
• Must be able to write, type and use phone system
• Minimal lifting/pulling/pushing/climbing/kneeling/stooping

** Employment is contingent upon successfully completing pre-employment testing, a drug screen, and background investigation.