Membership Coordinator

ASQ is the leading membership association to help quality professionals achieve their career goals and drive excellence through quality in their organizations and industries. We provide expertise, knowledge, networks, and solutions to a global membership of individuals and organizations spanning more than 140 countries. ASQ was founded in 1946 and is headquartered in Milwaukee, Wisconsin.

This position supports the overall Membership department in executing efforts to enhance member value, engagement, and retention. Assists membership department with data entry, member record maintenance, and member communication. Additionally, this position will support various membership initiatives and administrative tasks.

The hourly pay range for this role is $19 - $23.99/hr any extended offer is based on the candidate's experience and overall fit for the role.

• Supports the Membership department by collaborating with internal partners, using marketing automation tools and reports, meeting established deadlines, and maintaining effective communication and strong relationships with third-party partners.
• Supports the management and documentation of standard operating procedures (SOPs) for all membership-related functions to ensure materials are current, accurate, consistently formatted, and stored in the appropriate shared repository. Maintains document version history, including revision dates, changes made, approvals, and archived versions, and coordinates periodic reviews with process owners.
• Oversees multiple e-mail inboxes, ensuring member inquiries are addressed promptly, accurately, and thoroughly while maintaining a high standard of customer service.
• Identifies recurring member issues, process gaps, administrative inefficiencies, and trends in customer care team support requests, and recommends improvements to membership processes, communications, documentation, and standard operating procedures. Works closely with the internal customer care team to address membership-related questions, inquiries, and complaints.
• Update and maintain committee records in CRM/AMS. Supports membership workflows for individual members.
• Ensures version history and updates to membership applications, collateral and website.
• Works with the Office Services team to coordinate all Membership shipping needs.
• Manage Membership department inventory and storage of pins, frames, conference supplies, and workgroup archived materials.
• Adheres to ASQ
  
  Competencies:
  
  Trust, Accountability, Collaboration, and Transparency.
• Performs all other duties as assigned.

Hybrid Office Environment with Tuesdays & Wednesdays in office at the Milwaukee Headquarters location. Must be able to travel up to 5%.

• A high school diploma
• A minimum of three years of experience in customer service
• A minimum of three years of experience in administrative support
• Or an equivalent combination of experience and education
• Must be able to comply with attendance and timeliness policies.
• This role is not eligible for U.S. immigration sponsorship (e.g., STEM OPT, TN, H-1B, or other work visa).

ASQ is conveniently situated in downtown Milwaukee, immediately adjacent to major freeway exits and the robust downtown economy. The Avenue MKE and Riverwalk access provides our employees easy indoor and outdoor access to shopping, restaurants, and coffee shops. Our office space is in a historic building incorporating newly designed workstations, an option for sit/stand desks, and community and collaboration space. We also offer a hybrid work environment that offers staff the option of working from home up to 3 days per week.

At ASQ,…