Customer Service Representative Beyond Finance

This role supports clients enrolled in a financial hardship program, guiding them from enrollment through completion. After a four-week training program, representatives handle high-volume inbound and outbound calls, resolve client issues, answer questions about the program, and document interactions in a CRM system while working toward first-call resolution and strong client retention.

Candidates need at least one year of relevant call center experience, strong written and verbal communication skills, and the ability to learn and navigate multiple computer systems. Spanish bilingual skills are a plus but not required. A reliable high-speed internet connection with ethernet and a distraction-free home workspace are required.

This is a full-time remote position based in the USA, with a base pay range of $19–$20 per hour. Eligible full-time employees receive health, dental, and vision benefits, PTO, paid holidays, parental leave, and 401(k) matching.