Member Care Specialist

About Company

Samaritan Ministries is a Biblical solution to health care. It is not insurance. We deliver authentic, compassionate, and personal service in the name of Christ to enable and inspire members to provide for one another’s medical needs through prayer, encouragement, and financial support.

Samaritan Ministries is a Biblical solution to health care. It is not insurance. We deliver authentic, compassionate, and personal service in the name of Christ to enable and inspire members to provide for one another’s medical needs through prayer, encouragement, and financial support. From demonstrating Christ-centered compassion to modeling best practices in health care sharing, Samaritan Ministries is committed to keeping Jesus at the center of everything we do.

The way we interact with our colleagues and engage with our members is a testament that we are ultimately serving Christ and His Kingdom.

To serve the members by compassionately and efficiently communicating with members through designated service delivery channels, identifying and addressing member needs with timely and accurate information while working within established procedures and ministry guidelines with a focus on delivering solutions and value regarding their membership.

This position is Monday-Friday, 40hrs/week. Shifts will fall between the hours of 8am-5:30pm CST

This position is eligible for a hybrid work schedule upon hire, with onsite work required Tuesday through Thursday and remote work on Monday and Friday. Occasional onsite attendance on a scheduled remote workday may be required to support training, meetings, collaboration, or business needs. Hybrid work is contingent upon sustained performance, and employees are expected to maintain high standards of productivity, quality, responsiveness, attendance, and collaboration.

Hybrid schedules may be modified or revoked if performance declines or service levels are impacted.

• Digital Literacy
• Product and Technical Knowledge
• Fostering Communication
• Problem Solving
• Acting with Integrity, Empathy, and Compassion
• Collaborating with Others
• Neighbor Focus
• Pursuing Excellence
• Attention to Detail
• Emotional Intelligence
• Professionalism
• Initiative

• Help members navigate the differences between membership in a health sharing ministry and an insurance-centric health care field.
• Answer member questions about Samaritan Ministries and health care sharing, the need sharing process, Guidelines, policies, and other processes.
• Handle inbound and outbound phone calls, emails, and tasks from members with a focus on resolving member issues in an effective and timely manner.
• Assess member situations to discern the most effective manner to communicate with them and deliver Christ-compassionate care and service.
• Manage long-term interactions with specific members, as assigned, to bring resolution and positive member satisfaction and experience.
• When appropriate, provide biblical counsel, prayer, and encouragement, while also upholding the authority of the member’s local church.
• Participate in ongoing training with a joyful and teachable attitude in the following ways: attending all prayer, team, department, and staff-wide meetings;
  Proactively reviewing training materials regularly and asking a trainer or supervisor for guidance or instruction when necessary; answering questions of less tenured advocates in both a timely and patient manner.
• Deliver service solutions and high-quality member support using critical thinking and problem-solving skills to resolve member requests and complaints.
• Handle all member requests and complaints with professionalism and courtesy demonstrating empathy and Christ centered…