Remote Customer Support Specialist: Solve & Succeed
Austin, Travis County, Texas, 78716, USA
Listed on 2026-09-13
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support
Job description
About McH Recruiting:
Since 2020, McH Recruiting has been a leading recruiting agency specializing in providing work-from-home opportunities for independent contractors. Partnering with arise virtual solutions allows us to offer the best clients and work environments to our contractors. We are the bridge to opportunity, connecting talented professionals with fulfilling work from home careers.
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Responsibilities:
Respond to customer inquiries via email, phone, video chat or other means of communication as appropriate.
Support customers by troubleshooting problems and finding solutions.
Assure that all conversations are handled in a tactful yet assertive manner; providing friendly service while maintaining accountability for quality of work.
Document all communications on the appropriate channels (CRM system) as required.
Maintain excellent knowledge of all company products/services and industry trends in order to accurately answer questions about products/services and provide pertinent information about competitors.
Maintain excellent knowledge of how to use CRM software
Requirements:
- Must have a laptop or pc. If you do not have one we have resources to help.
- Must have ethernet internet connection
- Must be able to pass a background check
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McH Recruiting is not currently open to new or returning Customer Service Professionals that reside within California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin.———————————————————————————————————————
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