Customer Account Specialist; Call Center, Customer Service; Hybrid, Malvern, PA

Location: Malvern

The Customer Account Specialist, Retail manages customer orders from receipt through delivery while providing responsive, high-quality service. This role coordinates with customers, carriers, warehouses, and internal partners to support timely fulfillment, communicate order updates, resolve delivery or product issues, and ensure compliance with established policies and procedures.

** Essential Duties*
* + Process and manage customer orders through order-entry and EDI systems, ensuring accuracy from receipt through delivery.

+ Monitor inventory, open orders, truckload requirements, shipments, and customer pickups to support timely fulfillment.

+ Respond to customer inquiries regarding order status, delivery estimates, cancellations, backorders, and shipment changes.

+ Investigate and resolve order, delivery, product, compliance, and customer-service issues in partnership with internal departments.

+ Process, track, and investigate Return to Vendor requests, fines, and supporting documentation.

+ A combination of formal education such as Bachelor's Degree, Associates Degree with certifications and/or at least 2-4 years of progressive customer service experience

+ Excellent communication, interpersonal, and relationship management skills

+ Prior experience with the ability to successfully resolve conflict

+ Strong ability to multi-task

+ Some exposure to building products and/or retail industry preferred

+ Developed systems aptitude and Microsoft Office skills

+ SAP experience required

+ Ability to work effectively in a fast paced, high-volume environment- - - -
- + Demonstrates relentless customer service

+ Flexibility in working hours 7:30am - 6pm with some overtime and occasional weekends

+ Willingness and ability to work from home during inclement weather or emergency situations - requires home land phone line & internet

+ Limited travel required - including but not limited to, yearly customer and plant visits

+ Strong organizational skills

+ Concise communication skills

+ Team player

+ Responsible

+ Influencing Skills

+ Highly developed interpersonal skills

+ Unwavering personal values

+ Intermediate excel and MS office capability

+ Systems aptitude i.e. Sales Force/SAP

+ Ability to multitask at a high level

Through the responsible development of innovative and sustainable building products, Certain Teed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110-years. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name Certain Teed. Today, Certain Teed is a leading North American brand of exterior and interior building products, including roofing, siding, trim, insulation, drywall and ceilings.

A subsidiary of Saint-Gobain, one of the world's largest and oldest building products companies, Certain Teed-has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada.

- Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state's Pay Transparency laws to the SGNA HR Compliance team at  SGNA_H .

At Saint-Gobain, our goal is to deliver a comprehensive Total Rewards package to support your well-being and improve daily life for you and your family. We value your contribution to our purpose, Making the World a Better Home, and your Total Rewards package aims to help you plan for the future you want.

- Employees have the flexibility to choose the benefits that best fit their individual needs:

- - Health and Wellbeing - Supporting your wellbeing, to thrive in life and work.

- - Medical, Prescription Drug, Vision, and Dental Insurance
- - Healthcare Saving Account and Flexible Spending Account options
- - Live Well Wellness Program - Employee Assistance Program (EAP)
- - Paid Time Off and Paid Parental Leave
- Retirement and Protection
- Helping to make the future life you want a…