US-Customer Support Specialist

Customer Support Specialist

We are a premier luxury apparel brand specializing in classic sportswear, performance golf attire, and refined outerwear. Built on a commitment to craftsmanship, superior materials, and timeless style, our brand delivers exceptional quality across every product line. We are equally dedicated to providing a world-class customer service experience that matches the high standards of our brand.

We are seeking a dedicated and enthusiastic Customer Support Specialist to join our team. This role involves handling customer inquiries and resolving issues through phone, chat, and email support. The ideal candidate has a passion for delivering exceptional service and thrives in a fast-paced environment.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, chat, and email.
• Provide accurate information regarding products, orders, shipping, and return policies.
• Assist customers with order placement, shipment tracking, and return/exchange processing.
• Resolve customer concerns efficiently while maintaining a professional demeanor.
• Document and track customer interactions in the service database.
• Collaborate with internal teams to address complex issues and optimize customer experience.

Schedule & Training:

• Availability: Monday – Sunday, 8:00 AM – 8:00 PM (Shift details assigned upon hire)
• Training Period: 2 weeks of initial training followed by 2 weeks of nesting in-office before transitioning to a work from home arrangement.

Qualifications:

• High school diploma or equivalent.
• Proven experience in a customer service role (retail or e-commerce preferred).
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and strong attention to detail.
• Proficiency with CRM systems, customer service software, and Microsoft Office Suite.
• Ability to multitask and manage time effectively.
• Interest in luxury fashion or lifestyle apparel is a plus.

Benefits:

• Work-from-Home Requirements: A quiet, dedicated, noise-free home office space free from background disruptions during work hours.
• Reliable high-speed internet connection
• Paid medical plan options
• Dental and vision plans available
• 12 days accrued PTO starting from day one
• Flexible Spending Account (FSA)
• 401(k) plan options
• Health & wellness programs
• Employee Assistance Program (EAP)