Customer Account Specialist

About Vibrantz Technologies

Vibrantz Technologies is a leading global provider of specialty chemicals and materials solutions whose purpose is to bring color, performance, and vibrancy to life. Every day, our employees, the products we make, and our valued customer partnerships are inspired by this purpose.

Serving over 11,000 customers, Vibrantz's technologies are trusted in a variety of advanced materials, color solutions and performance coatings applications and consumer products. We are experts in particle engineering, glass and ceramic science and color technology. Our technologies are used in small amounts to make big impacts on applications and consumer products, including durable vehicles and batteries, easier-to-clean appliances, energy efficient roof titles and bricks, stronger and more decorative glass, and echo-friendly paints.

Headquartered in Houston, Texas, Vibrantz has over 50 manufacturing facilities and sales offices on six continents, and we employe 4,500 individuals. Our shared culture is rooted strongly in our four core values that focus on winning with customers, striving for excellence, championing people, and doing the right thing.

Vibrantz is owned by American Securities, a leading U.S. private equity firm that invests in market-leading North American companies with annual revenue generally ranging from $200 million to $2 billion and/or $50 million to $200 million of EBITDA. American Securities and its affiliates have approximately $23 Billion under management and are based in New York with an office in Shanghai.

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Quincy, IL

We offer comprehensive total rewards packages including base pay, variable incentive programs, 401K, medical, dental, vision, life & disability and variety of well-being resources that meet the needs of our diverse workforce. Union benefits are governed by the applicable collective bargaining unit agreement.

$18.08 - $22.60

Vibrantz is committed to maintaining pay transparency in accordance with applicable laws and best practices. Compensation for this position will be determined based on a combination of factors, including education, professional certifications, relevant experience, and other job-related considerations permitted by law.

As the Customer Account Specialist reporting directly to the Customer Account Manager, you will play a critical role in ensuring safe, accurate, and efficient entry, management, and movement of materials to customers from Vibrantz facilities. The Customer Account Specialist serves as the primary point of contact and advocates for assigned customer accounts, ensuring a high level of customer satisfaction through effective order entry and management, communication, and cross-functional coordination.

This role is responsible for managing the entire customer order lifecycle, from order entry through delivery, while partnering closely with Sales, Production, Operations, Logistics, Shipping, and Finance teams. The Customer Account Specialist builds and maintains strong customer relationships by providing timely information, resolving issues, and ensuring customer requirements are met accurately and efficiently. The successful candidate will be a highly motivated self-starter with strong time management skills and the ability to thrive in a remote setting while maintaining accountability and productivity.

This is a hands‑on role that requires relationship building with each department including the customer. This is a hybrid role.

Note:

the posting location reflects the position's home office designation (Quincy, IL) for business/organizational purposes. The pay listed above is a range. We are willing to pay up to $24.00 per hour.

• Serve as the primary point of contact for assigned customer accounts, building strong relationships through proactive communication and exceptional customer service.
• Respond to customer inquiries and provide timely, accurate solutions to address customer needs, concerns, and requests.
• Manage customer orders within the ERP system, ensuring accuracy of order entry, pricing, quantities, shipping instructions, and delivery requirements.
• Monitor orders throughout the fulfillment process and communicate order status, product availability, delivery schedules, and shipment updates to customers.
• Maintain accurate customer account information, order records, and documentation of customer interactions and issue resolution activities.
• Collaborate with…