Customer Service Rep

Customer Service Rep I

Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.

Why work for Dawn Foods? PEOPLE. PRODUCTS. CUSTOMERS. Why should you apply? We invest in you! Industry-leading health insurance on Day 1! Competitive Pay 401(K) + company match 10 Paid Company Holidays Paid Time Off Professional training Family-owned business over 100 years in service An opportunity for career advancement, working as part of an empowering workforce

A Customer Success Representative 1 is the initial point of contact for Market account customers and Market Sales Representatives, providing support in various aspects of order processing while also supporting administrative functions of the business. A Customer Success Representative's primary function is to help ensure operational excellence through attention to detail and driving processes/policies. Providing support in resolving issues, escalating to higher levels of Customer Service as required.

Works closely with cross-functional teams to ensure best-in-class customer experience.

Shift

Schedule:

Monday-Friday 7:00 AM – 3:30 PM, with willingness to flex work hours based upon customer need, regional location, or leader's direction Work Eligibility & Travel Requirements:
On-site 5 days per week at the Salt Lake City Distribution Center. At leadership's direction, occasional remote work from home days may be required due to weather conditions or other safety-related reasons impacting site access or issues. Relocation Assistance:
None

Enter and maintain customer orders while ensuring accuracy Effectively manage inbound customer service phone and web inquiries. Manage daily operational and administrative tasks including driver check-in, invoice scanning, PO packet scanning, sorting mail and providing UPS labels for shipments Collaborate with Dawn Market Sales team members to build relationships/rapport with customers Notify customers promptly about any shortages or supply delays that may impact service or escalate to a CSR II for alternative options Provide entry level support on Digital platform inquiries via web or phone calls and provide prompt assistance or escalate to CSR II Escalate customer concerns including credit requests due to pricing, fees, damage, and quality to CSR II or Manager Initiate credits by identifying invoices with discrepancies and manage local accounts payable transactions Review daily reports from SAP to track order processing activities.

Discrepancies and errors must be promptly addressed to ensure order accuracy All other duties and responsibilities as assigned by Customer Success management.

Below are the minimum qualifications to be a fit for this job. A high school diploma or GED is required A minimum of 2 years of experience in customer service or a supply chain/distribution support-related role Order entry and/or management experience strongly preferred Detail-oriented with the ability to multitask and work independently Strong Organizational Skills Excellent verbal and written communication skills Below are preferred qualifications to be a fit for this job SAP Experience Bilingual – Spanish-speaking and comprehension skills strongly preferred

The physical demands described here are representative…