Customer Service Representative

At Xenon arc, we’re transforming how producers connect with their customers.

We partner with leading companies—ranging from industrial chemical manufacturers to global food ingredient providers—to solve complex challenges in reaching and serving hard-to-access markets. By acting as an extension of our clients' brands, we help them grow sales, optimize operations, and embrace digital transformation.

Our teams bring technical expertise, innovative digital tools, and a customer-focused approach to drive exceptional results. We don’t just distribute products—we create solutions that strengthen client-customer relationships and build lasting success.

Non
- Exempt

Director, Customer Success

• Bachelor’s degree and/or equivalent experience in a customer service, order processing, or similar role
• Hands on experience Microsoft Office Suite required. Experience with CRM and D365, a plus!
• Excellent verbal and written communication skills to ensure effective communication with clients, customers, and internal teams
• Demonstrated ability to effectively collaborate with teams across different departments to achieve common objectives
• Previous experience providing exceptional customer service, required
• Strong problem-solving abilities and a desire to help customers resolve issues, required
• Ability to maintain professionalism and integrity while navigating challenging customer interactions, ensuring a positive representation of the Company
• Strong organizational skills and the ability to maintain accurate records and documentation
• Ability to multitask and prioritize tasks in a fast-paced environment
• Strong team player; motivated and extremely customer centric

• Reports to office in Bellevue, Washington
• Work Schedule:
  
  4 days in-office, 1 day work from home
• Paid Holidays - New Year’s Day, MLK Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve & Christmas Day

• Must be able to remain in a stationary position
• Must be able to operate a computer

• Minimal (up to 10%)

It is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship.

Xa is a Title VII employer and strictly prohibits any type of discrimination or harassment based on any of the characteristics mentioned above. Employment opportunities and pay are and shall be open to all qualified applicants solely based on their experience, skills, and abilities. #LI-DNI

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.