Bilingual English​/Spanish Customer Service Representative

Position: Bilingual English / Spanish Customer Service Representative
** Requisition number:
** 1062965

** Job category:
** Customer Services

_This position is Remote in TX, NC, FL, GA, MO, IN, SC, AZ, KS, KY OK. You will have the flexibility to work remotely
* as you take on some tough challenges._

** Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera!
** Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At  
** United Health Group,
** we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast - growing environment.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start  
** Caring. Connecting. Growing together.*
* The  
** Customer Service Representative
** position is full-time based on an anticipated schedule of (40 hours / week), Sunday - Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 5:00 am - 11:00 pm local time, with set break and lunch times. During peak season and when deemed necessary for business needs, you will be required to work occasional overtime including a 6th day and one (1) weekend day shift.

We offer 3 - 4 weeks of paid training where 100% attendance is required. The hours during training will be Monday - Friday at 8:00 am - 5:00 pm CST with break and lunch times set by the business.  
** Training will be conducted virtually from your home;
** being on camera will be required 100% during training and as requested by leadership. When on camera, you must be visible from your shoulders up.

Shift bids (schedule reassignments) occur 1-2 times per year, depending on business needs. During the shift bid process, your schedule will change. You will have the option to rank your preferred schedules, and the awarded schedule will be determined based on individual performance and metric ranking.

For more information on a day in the life of a Customer Service Representative please review this link:
Day In the Life of Customer Service V2 For Interviews - () ( //entry /0 ww9269ys?wid= 2297431&iframeembed=true&playerId=kaltura player&entry =0 ww9269ys)

Watch this video  to understand the expectations of being a remote worker with United Healthcare.

*
* Primary Responsibilities:

*
* + Respond to 60 - 80 incoming calls from customers or pharmacies inquiring about home delivery pharmacy or pharmacy benefits

+ Ask appropriate questions and listen actively while documenting required information in computer systems

+ Occasionally make outbound calls to customers for follow - ups

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

*
* Required Qualifications:

*
* + High School Diploma / GED

+ Must be 18 years of age OR older

+ 1+ years of customer service experience

+ Bilingual fluency in English and Spanish

+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

+ Basic knowledge of Microsoft Office:
Microsoft Word (ability to open and navigate a word document) and Microsoft Excel (ability to open and navigate a spreadsheet)

+ Ability to attend 3 - 4 weeks of training with 100% attendance and ability to be on camera throughout duration of training

+ Ability to work full-time based on an anticipated schedule of (40 hours / week), Sunday - Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 5:00 am - 11:00 pm local time, with set break and lunch times. During peak season and when deemed necessary for business needs, you will be required to work…