Outreach and Communication Supervisor,Residency Admissions Processing Job Salt Lake City Utah USA,Customer Service/HelpDesk

Details

Open Date 09/11/2026

Requisition Number PRN
46204B

Job Title Supervisor, Student Services

Working Title Outreach and Communication Supervisor, Residency Admissions Processing

Career Progression Track C

FLSA Code Nonexempt

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

VP Area Academic Affairs

Department 00295 - Office of Admissions

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $19.25

Close Date 12/11/2026

Job Summary

The U has seen increases in application numbers and incoming class size year-over-year with goals of continued growth. Additionally, the students and families we serve have varied questions, considerations, and needs as the U develops new academic programs, changes its scholarship structure, and recruits students from here in Utah, across the United States, and around the world. This has led to a higher need for customer support in the Residency for Tuition Purposes team with Admissions-Operations.

Daily

Task supervision:

The Outreach and Communication Supervisor will serve as a member of the Residency leadership team alongside an Area Supervisor and the Residency Officer (team manager). This position supervises a small team of student clerks. All of this direct partnership and supervisory work is focused on improved communications across the board; improvements to how Residency communicates with the rest of the University of Utah, to how we communicate with clients.

Communications:

This position works directly with students, parents and both campus and community partners (in addition to the supervisory role on the team), and they will utilize the broad array of communication tools available for our use in order to accomplish this goal, our phone system, our website, published materials and handouts, Zoom, Microsoft Teams and Outlook, Slate (email and SMS ) , as well as in-person presentations.

Hiring:

Participates with reviewing and interviewing applicants as needed in conjunction with the Residency Officer and Area Supervisor.

Customer Service:

Handles escalated inquiry or customer service needs, from students, campus partners, and staff, in conjunction with the Residency Officer and Area Supervisor.

Responsibilities

Supervising and training student clerks

Arrange clerk staff scheduling, including in office/remote schedules, email inbox management, and phone schedules, all to maintain coverage

Providing direct customer service as needed

Understanding division practices, deadlines, and policies to help educate applicants, their families, and campus partners

Tabling at Residency and/or campus events (e.g., bi-weekly Residency Q&A Zoom sessions online, periodic Residency virtual policy presentations, Utah Bound orientation, Discover the U, Choose the U, school recruiting and informational fairs, etc.)

Collaborating with the Admissions Call Center and Enrollment Management Marketing & Communications team to ensure consistent messaging and customer support

Tracking escalated phone calls/emails; resolving if possible and coordinating with upper management when necessary

Serve as a resource to identify, research and resolve problems and complaints

With the Residency Officer and Area Supervisor, address escalated cases and queries, including coordinating team projects to address emergent issues

Develops email templates, Slate “snippets”, and other communications as needed for customer service

Participate in interviewing, hiring, and onboarding processes for new residency employees

Maintain a set, pre-determined schedule of in-office days and remote work days. Scheduled in-office days must be maintained 3 days per week at a minimum (barring holidays/office closure); however, as workflow demands arise, more…