Temporary Client Relations Representative; Bilingual English​/Spanish

Temporary Client Relations Representative (Bilingual English/Spanish)

Job Title:

TEMPORARY Client Relations Representative (Bilingual English/Spanish)

Department/Unit:
Child Care Family Services

Reports To:

Client Relations Supervisor

FLSA Status:
Non-Exempt / Non-Union

Salary : $30.00/hour

Temporary Assignment Date: 2 days, September 22nd and September 23rd, 2026

For more than 50 years, Children’s Council has been the heart of childcare and early education in San Francisco, advancing the belief that high-quality childcare can transform lives and communities.

Our more than 150 team members help families navigate their childcare and preschool options and secure financial assistance to pay for it. We provide home-based childcare businesses with the training and resources to succeed. Through a wide range of free programs and workshops, we support parents and caregivers as they build child development skills. As the city’s second-largest nonprofit contractor, with an annual budget of over $250 million, we are amajor stakeholder in the childcare system.

We educate the public and advocate for increased investment in early education at the local and state level.

If you are a childcare champion, we want you on our team.

POSITION SUMMARY

The Temporary
* Client Relations Representative provides superior customer service to all Children’s Council of San Francisco customers and agency staff. S/he/they represents the agency to the community, both on the phone and in person and will utilize strong customer service and communication skills, multitasking abilities, good judgment, and patience to assess and meet customer needs. S/he/they will operate a multi-line telephone system in a fast paced, client-based office environment.

This role is aligned with the Family Services Department but provides general office and staff support to departments within the agency, as needed. Reports to the Program Manager.

KEY QUALITIES

• You go the extra mile, helping our clients and your colleagues achieve successful outcomes.
• You are welcoming and optimistic, maintaining poise, even under difficult circumstances.
• You are a dependable colleague, and someone that your team can rely on.

PRIMARY RESPONSIBILITIES

• Engage courteously and professionally with all visitors and callers.
• Answers agency multi-phone lines and operates voicemail system.
• Screens calls, forwards calls and /or records and forwards messages accurately.
• Receives electronic or hard copy communication from clients or partner agencies and routes to appropriate staff/department.
• Maintains confidentiality of staff and clients.
• Receives all walk-in clients in the reception area, directing guests to appropriate areas or staff, as necessary.
• Introduces clients to online resources such as our Child Care Finder and www.earlylearningSF.org.
• Understands Agency’s programs/services and answers questions and will direct inquiries to the appropriate person, as needed.
• Monitors and maintains a clean, safe, and orderly environment in the lobby area including children’s play area and desk areas.
• Monitors public areas for safety.
• Monitors visitor traffic and issues guest passes, as needed.
• Announces and participates in evacuation procedures.
• Maintains and updates list to monitor daily availability of agency staff.
• Attends Subsidy Department meetings and other subsidy meetings as needed.
• Reports any phone-related or office machines problems to the Operations Manager and/or IT Manager.
• Conducts data entry in Bright Pearl database and distributes diapers to eligible clients.
• Will occasionally navigate multiple software programs or databases (such as CalWIN, Launchpad, ELSF and others).
• Performs other relevant duties, as assigned.

Required Qualifications:

• High school diploma required.
• Minimum 2 years…