Customer Experience Specialist
Kansas City, Jackson County, Missouri, 64101, USA
Listed on 2026-09-14
-
Customer Service/HelpDesk
Bank Customer Service, Customer Service Rep, Call Center / Support
Join Our Team:
Customer Experience Specialist
Hybrid | Kansas City, MO
Shift: Monday–Friday, 9:30 AM–6:15 PM CST, Rotating Saturdays, 9:00 AM–1:00 PM CST
At nbkc bank, we do things a little differently, and that’s the way we like it. We're not just a bank; we're a tech-forward, people-focused team that believes banking should be simple, helpful, and human.
We're looking for a Customer Experience Specialist to join our crew. If you're energized by helping people, solving problems, and making someone’s day a little easier, this could be the perfect role for you.
Why You’ll Love This Role:- You’ll be the voice (and chat!) of nbkc, helping customers with everything from checking their balances to navigating our digital tools.
- You’ll solve problems, answer questions, and provide support that feels personal, not robotic.
- You’ll work in a hybrid setup, splitting your time between home and our Kansas City office. We call it @Flex, and it’s designed with real life in mind.
- Handling inbound calls and chats from customers with professionalism and empathy.
- Assisting with online banking, debit card issues, application status updates, and more.
- Identifying opportunities to make banking better, both for the customer and for nbkc.
- Staying in the know with bank policies, tools, and systems to deliver accurate, secure service.
- 2+ years of experience in banking, customer service, or contact centers.
- Strong communication skills and a love for solving problems.
- Comfort working independently and using digital tools.
- A high school diploma or GED (required).
- Familiarity with bank products or regulations.
- Previous hybrid or remote work experience.
- A knack for identifying customer needs and offering thoughtful solutions.
- Fluency in Spanish
Monday-Friday, 8:30 AM–5:15 PM CST & 9:30 AM–6:15 PM CST
- On-site days:
Tuesday, Wednesday, Thursday - Remote optional days:
Monday, Saturday
Rotating Saturdays, 9:00 AM–1:00 PM CST (Remote)
#Customer Support #Banking Careers #nbkc
Life #Hybrid Jobs #Kansas City Careers #Now Hiring
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).