Claims Specialist II

Overview

Preference will be given to candidates located in Arizona or Nevada.

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2026!

Training consists of 8 weeks of paid training.
Monday through Friday from 8:00am-4:45pm PST
. After training we offer a fixed schedule of 40 hours per week Monday through Friday from 8:00am-4:45pm PST
.

An in-person interview may be required during the hiring process

For positions that work remotely or in a hybrid work-from-home environment, team members must maintain reliable high-speed internet service that supports day-to-day job responsibilities. At a minimum, internet service must provide 25 Mbps download speed. Team members are responsible for maintaining internet connectivity sufficient to perform their role effectively while working from home.

State specific pay scales for this role are as follows:

$29.33 per hour (CA, NJ, NY, WA, HI, AK, MD, CT, RI, and MA)

$26.92 per hour (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, and ME).

$24.52 per hour (UT, , MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, and WV)

This position is a work from home position that requires a dedicated workspace, free from distractions

Position Overview

If you’re passionate about helping people restore their lives when the unexpected happens, and providing high-quality customer experiences, then our Mercury Insurance Claims team could be the place for you! We offer dynamic and challenging opportunities to those who want to make a meaningful impact.

With ongoing guidance and support,
Claims Specialist II takes the lead in guiding customers through the claims process. You will investigate and process claims for damage to vehicles and other property as well as moderate bodily injury claims. You will focus on accurate and efficient claims to prevent unnecessary expense to the Company and policyholders. You will provide excellent customer service to ensure our customers have a positive experience and feel valued and supported.

At Mercury, we believe in nurturing growth, making time to have fun, and working together to make great things happen.

Key Responsibilities:

Customer Interaction and Claims Process Management
:
Review and explain coverage details and the claims process to customers. Set reserves for anticipated expenses and arrange vehicle inspections and rental authorizations. Address customer inquiries and concerns throughout the claim process to ensure satisfaction and retention.

Investigation and Evidence Gathering
:
Utilize various communication methods (phone calls, emails, texts, letters) to obtain information from involved parties, including witnesses. Review law enforcement reports and seek out additional evidence (dash cam, surveillance video) to assess the facts of loss and determine liability.

Risk Assessment and File Management
:
Identify and elevate high-risk files with significant indemnity exposure or suspected fraud to supervisors for further review or investigation.

Bodily Injury Claims Management
:
Analyze medical records to evaluate, negotiate, and settle moderate bodily injury claims with legal counsel for represented claimants and unrepresented parties.

Cross-Department Collaboration
:
Serve as the primary point of contact for customers, coordinating with other departments to ensure a smooth claims experience and complete customer satisfaction.

Team Collaboration
:
Collaborate with a team to address the needs of shared customers when necessary.

• High school diploma or equivalent, Bachelor’s degree preferred
• 6 months’ customer service experience in a…