Accounting Software Customer Support - REMOTE

Assist Quick Books customers with questions about Quick Books Online Advanced, Payroll and Payments. In this role, you’ll provide guidance, troubleshoot issues, and help customers navigate the platform to find the right solutions.

Call types can include:

Why Become a Working Solutions PRO?

Application Process:

• Create Profile (filling out the apply fields at the bottom of this page)
• Complete Assessments (only one-attempt is allowed)
• Pass PC Scan (must be on a computer, not mobile device)
• Record Video Interview (can re-record as many times as needed)

Earnings Potential

• Earn up to $0.33/handle minute with a 45-minute minimum guarantee
  • Contractors on this program typically earn $14.85 - $19.80/hour based on call volume and availability

Skills Needed

• Proficiency in Quick Books (2+ years experience required)
• Demonstrated ability to deliver high-quality customer service over the phone.
• Comfortable cross-selling when relevant.
• Tech savvy and avid computer user.
• Communicate with a friendly tone and professional demeanor

Schedule

• Flexible schedule opportunities - you choose your own hours!
  • Monday - Friday (8am-8pm)

Work Environment Requirements

• Quiet, uninterrupted space
• Organized desk area

Technology Requirements

• Personal computer (no tablet)
• Broadband internet connection, at least 10 Mbps download speed
• Wired internet connection (no wi-fi or mobile internet)
• Windows 11 operating system
• Valid antivirus software installed, running and up to date
• Wired USB headset with microphone
• Mac users:
  Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.
• No VPN; computers may not connect to internet services through a private VPN during Working Solutions working time. Examples:
  NordVPN, McAfee VPN, etc.