Senior Coordinator Membership and Communities

Senior Coordinator Membership and Communities Job Alerts Link Senior Coordinator Membership and Communities

Job Description Posting

Start Date:

11/09/2026 Brand: MCI Country/Region:
United States

Work Location:

Washington Workplace Type:
Remote Contract type:
Permanent Job Function:
Sales Information at a Glance

We are a global engagement marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise:
Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.

Paediatrichematologyand oncology nurses are setting and achieving the highest standards of care for children, adolescents, young adults, and their families. Therole of themembershipandcommunitycoordinatoriskey to ensuring that members,chapters, committees,and volunteer leadersareproperly supported,informed,and engaged.

COMPENSATION: $26.30 - $27.00 hourly , based on relevant experience and skills.

The individual who steps into this roleshouldholdaphilosophy ofservant leadership while being able to address multiple areas of work at one time.

Responsibilities include:

• Achieve functionalproficiencyof the association management systemdatabaseincluding the ability to process dues, registrations,and other member transactions.
• Provide high-quality member services and engagement including responding togeneral inquiries from members/volunteers via phone calls and email communication.
• Support membership efforts including recruitment, retention,recognition and engagement and campaigns.
• Support the compilation of monthly reports.

• Administrative support for APHON’s fifty plus chapters including management of the annual reporting process, filing annual business reports with the state, andmaintainingthe records such as articles of incorporation, bylaws, officer lists,and more.
• Support the Local Chapter Committee with the meetings and operations.
• Provide responses to chapter leaders related to questions per operational guidelines.

• Helpmaintaina positive, productive relationship between the client and MCI USA
• Support day-to-dayservicedelivery for the account
• Track basic account details and share updates with your supervisor
• Flag any client concerns, service issues, or unusual requests to yourMCIsupervisor
• Contribute to evaluation of scope of work and gather feedback and recommendations
• Build working knowledge of MCI's business lines and resources so they can be applied to the client as needed
• Follow MCI USA's processes while being a helpful point of contact for the client
• Help prepare updates on account activity for yourMCIsupervisor, to support MCI account and Board reporting

• Support management of volunteers from the annual call forvolunteerprocess tomaintainingrecords,volunteer assignments,andrecognitionsuch as supporting annual award programs.
• Provide operational support for the Member Connection online community platform managing accessforprivate community groups.
• Support the executive director with general board operations including
• Maintain APHON’s public event calendar andassistwith virtual and/or onsite association events including attendingAPHON’s annual meetingtosupport thebooth,registration desk,andgenerallogisticsas requested.

• Work in various technology platforms includingability to make minor website updates, create online forms and…