Bilingual Customer Service Representative - Client Support-Athens, TX

Maximus is currently hiring Bilingual Customer Service Representatives to join our team! In this role, you’ll support our Health Texas project by providing customer care and benefit enrollment services via telephone, IVR, and web-based portals. To ensure your success, Maximus offers paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.

Please note:
This is a fulltime, hybrid position. Our call center is open from 8AM - 6:30PM CST, Monday
- Friday 8-hour shifts are scheduled within the hours of operation

You will begin on-site for the first week of training, after which you will have the option to work from home. At times, you may be asked to report to our Athens, TX location based on business needs.

• September 8, 2026
• October 5, 2026

• Competitive Compensation
  - Quarterly bonuses based on performance included
• Comprehensive Insurance Coverage
  - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance
• Future Planning
  - Prepare for retirement with our 401K Retirement Savings plan and Company Matching
• Paid Time Off Package
  - Enjoy PTO and Holidays
• Holistic Wellness Support
  - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
• Recognition Platform
  - Acknowledge and appreciate outstanding employee contributions
• Tuition Reimbursement
  - Invest in your ongoing education and development
• Employee Perks and Discounts
  - Additional benefits and discounts exclusively for employees
• Maximus Wellness Program and Resources
  - Access a range of wellness programs and resources tailored to your needs
• Professional Development Opportunities
  - Participate in training programs, workshops, and conferences

Answer incoming customer inquiries received via telephone, Interactive Voice Response (IVR), web chat functions, or other approved contact channels in accordance with performance standards, policies, procedures, and confidentiality and privacy requirements

Provide accurate information regarding programs and services to consumers, prospective enrollees, individuals acting on behalf of enrollees, health plans, and providers

Track, document, and record all customer interactions, inquiries, complaints, comments, actions taken, and transactions in applicable systems

Complete associated tasks and transactions according to established guidelines to ensure accuracy and completeness

Navigate multiple computer systems while interacting with customers and perform data entry accurately

Facilitate fulfillment of customer requests for materials via mail, email, or electronic delivery as appropriate

Transfer or refer customers to appropriate internal or external entities in accordance with established guidelines

Address customer inquiries and resolve routine issues to ensure appropriate actions or updates are completed

Escalate unresolved, complex, or sensitive issues or grievances to designated staff or departments for further investigation or resolution as needed

Facilitate translation or interpretation services for non English speaking customers according to procedures

Communicate with supervisors regarding potential needs, concerns, or issues impacting service delivery

Meet Quality Assurance (QA), productivity, and other key performance metrics

Attend required meetings and trainings and maintain up to date knowledge of all programs, systems, policies, and procedures

Perform other related duties as assigned by management

High School Diploma or GED with 0-1 years' experience

Able to demonstrate logical problem-solving skills, capacity to multi-task, and proficiency to utilize the client approach to troubleshoot

Proficient in managing repetitive and high-volume calls

Proficient typing skills

Consistently showcases a strong sense of urgency and performs well under pressure

Strong organizational and work prioritization abilities

Skilled in the use of Teams

Fundamental computer proficiency in Windows and/or Mac

Available to work any 8-hour shift Monday to Friday from 8:00 a.m. to 6:30 p.m. (Central Time)

Must be able to work onsite first week of training

Must be able to complete classroom and on-the-job training with no time missed

Workspace must be quiet, free of…