Customer Care Specialist; Remote - Portland

Position: Customer Care Specialist (Remote - Portland & Surrounding Areas)
Customer Care Specialist (Remote, must be local to Portland, OR and surrounding areas)

Are you passionate about helping others, providing outstanding customer service, and making a real impact? Join our team as a Customer Care Specialist, where you'll play a critical role in helping patients manage their healthcare expenses with confidence and compassion.

In this rewarding remote position, you'll be the friendly voice patients turn to for support, guidance, and solutions. You'll assist patients with their accounts, help them understand their payment options, and provide exceptional service while promoting a positive customer experience.

What You'll Do

As a Customer Care Specialist, you will:

+ Serve as the primary contact for inbound calls from account holders and prospective customers

+ Make outbound calls to welcome new account holders, assist with past-due accounts, support non-enrolled patients, and participate in special outreach campaigns

+ Help patients understand their account options and encourage enrollment and payment activity

+ Deliver white-glove customer service while acting as an advocate for patients and an ambassador of the brand

+ Accurately document customer interactions and account activity using proprietary CRM technology

+ Escalate concerns, complaints, and complex issues appropriately while maintaining professionalism and empathy

+ Participate in ongoing coaching, quality reviews, and development opportunities to continuously enhance your skills and performance

+ Embrace feedback and demonstrate a commitment to personal and professional growth

What Makes You a Great Fit

We're looking for compassionate, customer-focused individuals who enjoy helping people and creating positive experiences.

+ Customer service experience required

+ 1-2 years of call center or telephone-based customer support experience preferred

+ Experience in healthcare, hospital settings, financial services, or patient-facing roles is a plus

+ Familiarity with HIPAA guidelines is preferred

+ Strong communication, active listening, and problem-solving skills

+ Ability to work independently while maintaining a positive team-oriented mindset

Work-From-Home Requirements

To ensure success in this remote role, candidates must have:

Dedicated Workspace

+ Quiet, private work area free from distractions

+ Ability to work in a room without other individuals present

Internet Requirements

+ Fiber internet service from:

+ Minimum internet speed:

+ 100 Mbps download, 35 Mbps upload

+ Password-protected private internet connection

+ Available Ethernet port

Equipment Pickup on a Friday October 23rd within Beaverton, OR. Then will start first day remotely and going forward on Monday October 26th

Why Join Our Team?

✨ Make a meaningful impact by helping patients navigate healthcare expenses

✨ Work from the comfort of your home

✨ Receive ongoing training, coaching, and career development

✨ Be part of a supportive team dedicated to patient advocacy

✨ Grow your customer service and healthcare industry experience

Job Type & Location

This is a Contract to Hire position based out of Hillsboro, OR.

Pay and Benefits

The pay range for this position is $19.00 - $20.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness,…