Customer Service Representative - Remote

Customer Service Representative Location:
Remote Compensation: $18.00/hr

Employment Type:

Full-Time

It’s Just Lunch is the world’s leading personalized matchmaking service, specializing in connecting busy professionals with quality matches. With over 34 years of experience, we have arranged more than 2 million first dates across 150 locations in 4 countries. As a Matchmaker Coordinator, you will play a pivotal role in creating meaningful connections and making a lasting impact on people’s lives.

• Comprehensive benefits package: medical, dental, vision, disability, life insurance, 401(k) with match, and paid time off
• No weekends: predictable Monday - Friday schedule
• Professional growth opportunities: continued training, mentorship, and advancement
• Dynamic, team-oriented environment with performance-based bonuses and prizes

We are seeking a high-energy, self-motivated professional with a passion for customer success and relationship-building.

The ideal candidate has:

• 2+ years of experience in customer service
• 2+ years of remote work experience
• Previous experience managing high call volume, high client and/or account volume
• Exceptional verbal and written communication skills, especially over the phone
• Strong organizational and multitasking abilities with a results-driven mindset
• Intermediate knowledge of Microsoft Office and CRM platforms
• The ability to handle emotionally sensitive conversations with empathy and professionalism

As a Customer Service Representative, you will assist with all aspects of the client experience, ensuring they receive top-tier service throughout their matchmaking journey. Your responsibilities include:

• Assist with managing client relationships:
  Regularly communicate with clients, understand their preferences, and provide tailored matchmaking services
• Assist with selecting and presenting high-quality matches that align with client expectations
• Coordinating dates and maintaining ongoing client engagement
• Balancing daily calls and emails to ensure superior client support
• Providing coaching and guidance to clients in their dating journey

This is a remote position