Virtual Customer Representative - Tulsa, OK

Job Description
- Virtual Customer Representative
- Tulsa, OK (260747)

Virtual Customer Representative
- Tulsa, OK ( 260747 )

At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it.

All official communication from Consumer Cellular will come from a  email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at talentacq

Freedom is calling YOU! At Consumer Cellular we understand that you need freedom to take care of customers while at work and freedom to be present with your family and friends before and after work. We know that working from your home allows you freedom from traffic jams, freedom from community microwaves, and the freedom to rock your fuzzy slippers while talking to customers on the phone.

We are not saying that Consumer Cellular created freedom, but we are saying we are really good at helping you achieve freedom to be your best self. We are now offering fully remote positions in your neighborhood. We provide the equipment, training, and culture to make you a world-class Virtual Customer Representative. All we ask of you is to come with a friendly attitude, a desire to help, and an internet connection that will keep you connected to our customers.

While this role is remote in Tulsa, Oklahoma.

• Customer Champion – You are the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in and we know that you can be part of that solution. On average you will take about 4+ calls per hour from our customers across the USA
• Technology Troubleshooter – When it comes to explaining cellular phones, billing, or answering general questions from our customers, you are the expert. Not only are you able to answer questions, but you are the solution! Customers may need help with basic phone functions, but this role also includes more detailed troubleshooting that requires you to navigate multiple screens and systems at the same time while walking a customer through step-by-step instructions.
  
  Some of the areas you could assist with include changing a SIM card, downloading apps, adding contacts, or helping customers work through more complex device or service issues.
• Highly Organized and Motivated – This role requires you to be at your best throughout your entire shift. Since you are working from home, you will have to be self-motivated and committed to being available and present for our customers during your shift except for your assigned breaks and lunch. You will need to have a quiet, distraction-free workplace and the ability to stay organized while using multiple systems  monitors are necessary for this role to help with navigation, troubleshooting, and supporting customers efficiently.
• Team Player – We win, we celebrate, we laugh, we appreciate and respect each other as professionals and teammates. This is part of the secret sauce of Consumer Cellular. This means we work collaboratively and appreciate each others’ differences, strengths, and talents.

• Flexibility in Schedule – We offer full-time, part-time, and split-shift options.
• Competitive Wage and Savings – ($16/hour) with an opportunity to earn shift differentials for evening and weekend hours worked. You will also be able to save on gas and lunches out!
• Career Growth – You are in charge of your career at…