Client Success & Escalation Lead
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listed on 2026-09-16
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Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, Bilingual, HelpDesk/Support
SMB Team is seeking a Client Success Manager (CSM) to bridge strategic vision and day-to-day execution within our Client Services Team. The CSM acts as the early warning system, crisis coordinator, and feedback loop to prevent escalations and own responses when they occur.
We offer partial health coverage for you and your family, flexible vacation, education budget, and 401(k) with a match. You can work from home or come to the Philadelphia-area office—your choice.
The Client Success & Escalation Lead role at SMB Team is now open for applications in PA, United States.
Learn more about the Client Success & Escalation Lead role in the description above.
We appreciate your interest in this position.
Join SMB Team and contribute to our ongoing work.
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