Customer Service Representative

Customer Service Representative – Amherst, NY

Immediate full‑time opening. Provide customer service in a fast‑paced environment, handle quotes and orders, maintain delivery performance, coordinate communication among customers, outside sales, and vendors, and keep customers informed at all stages of processing.

• Provide customer service in a fast‑paced environment.
• Process quotes and orders, including expediting, model, part number, and pricing review.
• Update orders to comply with customer changes.
• Maintain delivery performance on orders and coordinate information and communication between customer, outside sales and vendors.
• Provide timely communication to the customer through all stages of quote and order processing.

• Ability to handle high volume of email and telephone interactions.
• Excellent verbal and written communication skills.
• Strong ability to organize data from different sources (email, phone conversations, Teams messages, etc.).
• Positive, friendly personality and passion for the customer.
• Ability to multi‑task and focus on details.
• Strong computer skills; high proficiency in Microsoft 365 Suite (formerly Office).
• Epicor P21 experience is a plus.
• Familiarity with distributorship operations is a plus.
• Strong problem‑solving and teamwork skills.
• Ability to interface with all levels of management internally and externally.
• Continuous learning of product lines and technologies.
• Ability to work in an open office environment.
• Reliable transportation.
• Reliable internet connection (for hybrid/remote work).
• High school diploma or equivalent.

Monday–Friday, 8:15am to 5pm. Starting pay $22.00–$25.00 per hour, depending on experience. In‑office training for the first couple of months, then flexible hybrid schedule during normal business hours.

Shingle & Gibb Automation is the East Coast’s premier Industrial Automation Distributor with over 80 years of experience and a focus on sensors, controls, PLCs, drives, and motion control. We provide world‑class products and expert service to our customers.

Shingle & Gibb Automation is an equal opportunity employer.