Customer Service Specialist

Job Title

What We're Looking For

3+ years of experience in customer service, operations, coordination, or claims-related roles within an office environment

Strong problem-solving skills and the ability to navigate complex or uncommon situations

Clear, professional communication skills with strong attention to follow-up

Comfort working in a fast-paced, detail-driven environment

Proficiency with Microsoft Office, especially Excel and Word

Adaptability, reliability, and a proactive work ethic

Experience with CRM systems (Salesforce preferred)

Hybrid | Corporate Office Environment

This role follows a standard business schedule of either 8:30 AM–5:00 PM or 9:00 AM–5:30 PM or 9:30 AM–6:00 PM

You will be able to work from home on Mondays and Fridays.

This role is ideal for someone who enjoys organizing details, solving service-related challenges, and building strong professional relationships.

You'll help ensure service requests move forward smoothly by coordinating with providers, managing service workflows, and following up to keep work on track. While this is not a call-center role, you can expect a moderate volume of daily calls (approximately 10–25 inbound and outbound calls) as part of ongoing coordination and follow-up.

What You'll Do

• Serve as a primary point of contact for provider questions, documentation, and service follow-up
• Manage inbound and outbound calls, emails, and provider-related paperwork
• Maintain accurate provider profiles and records within internal systems
• Partner with internal teams to support workflow management and handle overflow requests
• Build and maintain strong working relationships with providers, vendors, customers, and teammates
• Identify and engage new provider partners as needed to meet service demands
• Track and document activities, updates, and requests in multiple systems
• Review open service requests proactively and follow up to ensure timely completion
• Facilitate urgent or emergency service needs by coordinating between customers and contractors
• Research and onboard new contractors for one-time or special service arrangements
• Negotiate terms for non-standard, time-sensitive, or complex service requests
• Dispatch work orders in accordance with established guidelines
• Respond promptly to internal and external inquiries regarding service status
• Prepare reports, data requests, and system updates using platforms such as Agent Desktop and CMS
• Adhere to all company policies and operational procedures

Job Type & Location

This is a Permanent position based out of Naperville, IL.

Pay and Benefits

The pay range for this position is $23.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Naperville, IL.

Final date to receive applications

This position is anticipated to close on Sep 28, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the…