Remote Customer Support Lead - KPI Coach & Escalations
Oklahoma City, Oklahoma County, Oklahoma, 73116, USA
Listed on 2026-09-17
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Customer Service/HelpDesk
HelpDesk/Support, Customer Success Management, Customer Service Rep, Technical Support
Steno Agency, Inc. is seeking a Customer Support Supervisor to lead a remote team responsible for high-quality phone and email support. You will drive coaching, QA, and performance metrics while partnering with the Customer Support Manager to align with business goals.
You will own escalation resolution, monitor KPIs, and coach agents to continuously improve service levels, speed, and clarity for clients and providers.
We are currently recruiting a Remote Customer Support Lead - KPI Coach & Escalations for our team in United States.
We appreciate your interest in this position.
Join Steno Agency, Inc. and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Remote Customer Support Lead - KPI Coach & Escalations role at Steno Agency, Inc., based in United States.
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