Remote Customer Success Quality & Performance Lead
Seattle, King County, Washington, 98127, USA
Listed on 2026-09-17
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Customer Service/HelpDesk
Customer Success Management
Novakid School is seeking a Senior Quality Assurance leader to own the QA of human- and AI-led conversations across Primary Sales, Secondary Sales, and Customer Support. You will build an AI-enabled QA system that links insights to conversions, retention, and CSAT, while shaping scripts, bot flows, coaching, and performance standards.
You will design outcome-based QA criteria, calibrate AI scoring with human review, mentor new Support staff, and report trends to Operations leadership as products
We would love to welcome a new Remote Customer Success Quality & Performance Lead to our organisation in United States.
This role, Remote Customer Success Quality & Performance Lead at Novakid School, could be your next career step.
Are you ready to take on the Remote Customer Success Quality & Performance Lead role at Novakid School?
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