Customer Success Manager II – Enterprise​/East) Smartsheet

This role manages a portfolio of large enterprise accounts, acting as the main point of contact to guide onboarding, drive adoption, and ensure customers get ongoing value from the platform. Responsibilities include running success reviews, resolving critical issues with support teams, sharing best practices, and partnering with sales and services teams to identify expansion opportunities.

Candidates should have 3+ years of experience in customer success or account management, the ability to explain technical concepts to non-technical stakeholders, and experience managing outcome-based relationships with enterprise customers. A bachelor's degree or equivalent experience is expected, along with willingness to travel and authorization to work in the U.S.

This is a full-time remote position, with a preference for candidates based in the Central or Eastern United States due to collaboration with account teams. Some travel is required based on customer and business needs.