Inbound Customer Service Agent - Bodewell - Remote

At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.

Interested in joining us on our journey?

Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving questions, troubleshooting issues, and supporting product and service needs. In this role, agents handle high-volume inbound calls that combine customer service with inbound sales, including identifying opportunities to upsell products, services, warranties, and memberships while delivering a positive customer experience.

During that time, we have developed a culture of celebrating and rewarding our employees. We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home. This is a 100% remote position.

Opportunities are available for candidates residing within these states:
Utah, South Dakota, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina.

Assigned Shift: 10 hour shifts, 4 days a week, Monday, Tuesday, Wednesday, Friday 7:30 AM - 6:00 PM CST (Thursdays Off).

Commitment to all training days is mandatory; no absences are permitted during this period.

• Paid on-the-job training and mentoring
• Work-from-home opportunity (equipment provided)
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day one of employment
• 401(k) program with company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

Inbound Customer Service Agent
- Bodewell
- Remote

USA, Memphis, TNUSA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SD

As an Inbound Customer Service Agent with ASI/GE Appliances, you will provide direct support to GE Appliances Owners with a strong focus on sales and service by balancing customer service and inbound sales by identifying opportunities to upsell products and services while consistently meeting defined sales performance metrics and KPIs as a core requirement of the role. Responsibilities include providing product information, registration support, as well as service, parts, delivery, and dealer location inquiries.

Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals and providing minor concessions. This position will provide limited support to Non-GE Appliance branded appliance owners.

• Assigned Shift: 10 hour shifts, 4 days a week, Monday, Tuesday, Wednesday, Friday 7:30 AM - 6:00 PM CST (Thursdays Off).
• We offer a base rate of $15.00/hour+ incentives based on your quality scores - paid weekly.
• 9-week full-time training shift:
  Training will run from Monday through Friday