Telephone Sales Rep - Remote

Job Details

Job Location:

Remote Work from Home
- Atlanta GA
- Atlanta, GA 30318

Position Type:
Full Time Salary Range: $11.00 - $20.00 Hourly

Travel Percentage :
None

Job Shift: AMJob Category:
Outbound Telemarketing

Position Title:

TSR

Location:

Remote work from home

Department:
Fundraising Operations

Reports To:

Center Manager and Coach

As a Telephone Sales Representative (TSR), you will be responsible for making outbound fundraising calls to potential donors, engaging in conversations, and soliciting pledges for client projects. FLS is a performance-driven environment with daily goals for each project. This is a work-from-home position that requires a quiet, distraction-free workspace and the use of your computer, USB headset, web camera, and wired internet connection (no Wi-Fi).

• Excellence:
  We believe in quality results delivered by investing in our people.
• Freedom:
  We encourage exploration, experimentation, agility, and responsiveness.
• Respect:
  We believe in trust, empathy, and empowering our employees.
• Teamwork:
  We embrace diversity, inclusion, and the power of collaboration.
• Transparency:
  We value open communication and clear decision-making.
• Accountability:
  We emphasize personal responsibility as the foundation of success.

• Paid Training (weeks 1-3 ) at $11 per hour (or state minimum wage, whichever is higher)
• The base wage is $16 per hour after completing 3 weeks of training, with a bonus potential of earning up to $20 per hour.
• A retention bonus
• $ 250 is available after 4 weeks, based on active status in good standing, and performance (work 80 hours in the pay period and above $20 RPH)
• $ 500 is available after 7 weeks, based on active status in good standing and performance (full-time working at least 64 hours in the pay period)
• Referral bonus program.
• Benefits for full-time employees include paid time off, Retirement with matching, Health with Health Savings Account, Dental, Vision, Life, and Disability insurance.

• Make outbound fundraising calls to solicit pledges for client projects.
• Follow provided and client-approved messaging on every call.
• Utilize fundraising call structure, appropriate political reasons, and transition phrases as required.
• Use responsive listening to provide appropriate situational responses.
• Meet and maintain project goals and efficiency metrics.
• Occupancy ratio of 85%. (Occupancy = Logged Hours / Payroll Hours.)
• 95% on-time (start of shift and back from breaks and lunch).
• 95% shift adherence/absenteeism.
• Demonstrate exceptional customer service and react quickly to the person being called.
• Accept coaching and counseling with a positive attitude.
• Maintain a professional appearance and behavior.
• Stay focused on the current project and prepare for each call.
• Perform other duties as assigned.

• Must be at least 18 years of age at the time of employment.
• Must work full-time day shift Monday
  - Friday. Additional shifts may be required during the peak busy season.
• Must work in the continental United States.
• Must own your computer (that meets system requirements), USB headset, web camera, and wired internet connection (no Wi-Fi).
• Must have a quiet, uninterrupted, undistracted workspace to ensure professional interactions with clients. It is a vital requirement and policy to ensure we provide our client(s) with the most professional experience when speaking with their clients/members, as outlined in our contracts.
• Must pass a background check.
• Identity, Voice, and Appearance Integrity. To maintain transparency, security, and professionalism while conducting company business:
  The use of identity masking or anonymization technology is strictly prohibited. This includes, but is not limited to:
  Vi…