Maintenance Coordinator

Are you passionate about customer service and do you thrive in a fast-paced environment? Our client is seeking a highly motivated and experienced individual to join their team as a Maintenance Coordinator
. As the point of contact for resident service requests, you will provide outstanding customer service and support for field-level property management.

Our client is a high growth real estate company in the single family residential (SFR) sector, offering a flexible, empowering culture. They are looking for individuals experienced in property management operations who are passionate about customer service and thrive in a fast-paced environment. Transparency is a core value here. The team speaks its mind, takes responsibility for its actions, and celebrates its wins.

They lean into challenges and don't give up, while staying serious about the business without taking themselves too seriously. They value self-motivated people with a “can-do” mindset who see solutions where others see problems, and they offer competitive compensation, benefits, and development opportunities.

• Serve as the primary point of contact for resident service requests within your assigned market, representing the Company in a professional and courteous manner
• Intake, vet, and coordinate resident service requests, communicating with maintenance providers to ensure timely completion aligned with company standards
• Interact with residents with professionalism and courtesy while collaborating effectively with internal team members
• Deliver a high level of customer service and demonstrate competency across all resident interactions, including phone, email, written correspondence, and in-person communication
• Perform vendor management tasks such as addressing vendor questions, setting appropriate expectations, and providing training aligned with company protocols
• Manage your workload in accordance with company standards, including adherence to department-wide KPIs
• Manage and respond to incoming email inquiries, ensuring timely and accurate communication or appropriate redirection
• Maintain an organized and consistent filing system on a company shared drive, in accordance with company procedures
• Perform other duties as assigned by department leadership

• Minimum of one year previous experience in either the single-family or multi-family rental industry
• Must have a valid Driver's License
• Committed to providing outstanding customer and resident experience
• Ability to handle confidential information in a professional manner
• High School Diploma or GED
• Interacts productively in person and through technology with co-workers and team members
• Excellent oral and written communication skills
• Computer literacy, with the ability to comfortably navigate new technology and proficiency with the Microsoft Office suite including Outlook, Word, and Excel required
• Detail-oriented and able to effectively manage multiple projects simultaneously in a fast-paced work environment
• Strong organizational and time-management skills, able to consistently meet goals and deadlines without sacrificing quality

This position is based in our client's office in Dallas, TX, with the opportunity to work from home one day per week. Standard workdays are Monday through Friday, with occasional evening and weekend overtime hours. All duties are performed in a professional and safe manner, with regular typing, talking, hearing, seeing, reaching, and repetitive motion, along with routine use of standard office equipment.

Our client is deeply committed to building a workplace and community where inclusion is not only valued but prioritized. They take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect, and to recruit, develop, and retain the most talented people from a diverse candidate pool. All employment decisions are made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other basis protected by federal, state, or local law.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship.