Healthcare Customer Service Associate

Healthcare Customer Service Associate

Locations:
Two openings Total. 1 Opening in
- Southfield, MI, 1 Opening in
- DeWitt, MI

Pay: $18.00 - $21.00/hour

Schedule:

Monday-Friday, 8:00 AM - 5:00 PM (1-hour lunch)

Fully On-Site

✅ Contract-to-Hire (Permanent opportunity after approximately 4 months)

✅ Two-Step Interview Process

Join a Growing Healthcare Team!

We are seeking customer-focused professionals who enjoy helping people and thrive in a fast-paced office environment. This is an excellent opportunity to build a long-term career in the healthcare industry while working directly with patients, physicians, and medical equipment orders.

You'll receive hands-on training from management and be supported every step of the way as you learn the company's systems, processes, and medical equipment offerings.

What You'll Be Doing

+ Provide exceptional customer service to patients and healthcare providers

+ Handle inbound and outbound phone calls, emails, and customer inquiries

+ Process patient orders and coordinate delivery of physician-prescribed medical equipment

+ Verify and review referral information for accuracy

+ Schedule patients for equipment setup and services

+ Route calls to the appropriate departments when needed

+ Follow up with patients and customers to ensure a positive experience

+ Maintain accurate records and documentation within company systems

Training & Growth

+ Comprehensive, hands-on training provided

+ Learn healthcare operations and medical equipment processes

+ Opportunity to become a permanent employee after approximately 4 months

+ Receive a $1/hour pay increase upon direct hire

On-Call Program (After Becoming Permanent)

Once hired directly after 4 months, employees participate in a rotating on-call schedule that is planned quarterly and offers additional earning opportunities:

+ 1 weekday evening per month (5 PM - 9 PM)

+ 1 weekend day per month (9 AM - 9 PM)

+ Work remotely during on-call shifts

+ Any time spent assisting customers is paid at overtime rates

+ Even if no calls are received, you still earn a stipend

On-Call Stipends

+ Weeknight: $25

+ Weekend: $60

+ Holiday: $100

Qualifications

Required:

+ 1-3 years of customer service and/or administrative experience

+

Experience with in an office, healthcare, medical, insurance, or similar professional environment

+ Strong communication, multitasking, and organizational skills

+ Comfortable handling phone calls, emails, and data entry

Why Consider This Opportunity?

✅ Stable Monday-Friday schedule

✅ Career path to permanent employment

✅ Pay increase upon hire conversion

✅ Paid training and development

✅ Healthcare industry experience

✅ Additional on-call earning opportunities

✅ Supportive team environment

If you're a detail-oriented customer service professional looking for a long-term opportunity in healthcare, we'd love to speak with you! Apply today to learn more.

Job Type & Location

This is a Contract to Hire position based out of Southfield, MI.

Pay and Benefits

The pay range for this position is $18.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and…