Remote Head of Customer Service & CX Strategy
Washington, District of Columbia, 20022, USA
Listed on 2026-09-18
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Customer Service/HelpDesk
Client Relationship Management, Customer Service Rep, HelpDesk/Support, Technical Support
STERRY, a growth marketing agency, seeks a Head of Customer Service to lead the CS department remotely. You will align cross-shift operations, set strategy, own KPIs, and bridge Customer Support with Logistics, Quality, and executive leadership.
Responsibilities include mentoring CS Managers, standardizing SOPs, reducing ticket volume, and driving cross-functional collaboration with Marketing and Product. Senior leadership experience in e-commerce CS is essential.
We would love to welcome a new Remote Head of Customer Service & CX Strategy to our organisation in United States.
Learn more about the Remote Head of Customer Service & CX Strategy role in the description above.
We appreciate your interest in this position.
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