Customer Engagement Center Specialist; Part Time) Midwest BankCentre

This role supports bank customers through phone, video teller (ITM), and online channels, handling account questions, transactions, fraud concerns, and digital banking guidance. The specialist builds relationships with customers, helps them use mobile banking and online tools, makes outbound calls for onboarding and follow-ups, and identifies opportunities to offer additional products or services.

Candidates should have at least one year of experience in personal banking, financial services, or customer service, along with strong communication and relationship-building skills. A high school diploma is required, with an associate’s or bachelor’s degree preferred. Experience with digital banking platforms, CRM systems, or fintech products is a plus, and Spanish bilingual skills are preferred.

This is a part time, fully remote position open to candidates based in the United States. A dedicated home workspace with high-speed internet is required.

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