Work From Home Customer Service

Company: AO (American Income Division)
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)

Are you looking for a rewarding career that offers flexibility, professional development, and the opportunity to make a meaningful difference?

AO is seeking motivated, service-oriented professionals to join our growing team as a Remote Customer Service Representative – Benefits Advisor. In this role, you'll work directly with clients who have requested information regarding their benefits, helping them understand their options while delivering exceptional customer service and ongoing support through virtual appointments.

Whether you're beginning a new career or bringing experience in customer service, healthcare, hospitality, retail, education, banking, call center operations, or sales, we provide the training, mentorship, and support needed to help you succeed.

No prior insurance experience is required.

For more than 70 years, AO has proudly helped protect working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.

As part of the Globe Life family of companies, we combine financial strength with a people-first culture that emphasizes mentorship, professional development, and long-term career growth.

Our fully remote work environment allows our representatives to build successful careers from home while receiving ongoing coaching, leadership development, and performance-based advancement opportunities.

As a Remote Customer Service Representative – Benefits Advisor, you'll work with clients who have requested information about their available benefits and coverage options.

Responsibilities include:

• Meet with clients virtually through Zoom and scheduled phone appointments
• Answer questions regarding available benefits and supplemental coverage
• Review existing policies and explain available solutions
• Assist clients with applications, enrollments, and benefit updates
• Provide ongoing customer service and follow-up support
• Maintain accurate client records and documentation
• Help clients understand their available financial protection options
• Build long-term relationships through professionalism, trust, and exceptional service

• Participate in virtual training and mentorship programs
• Attend leadership development and coaching sessions
• Learn industry products, systems, and best practices
• Collaborate with a supportive remote team
• Continue developing communication, customer service, and leadership skills

• Work from anywhere within the United States
• Flexible scheduling options
• No commuting
• Modern virtual work environment

• Weekly compensation
• Performance-based incentives
• Leadership bonuses
• Recognition programs

• Structured onboarding
• Ongoing mentorship
• Weekly virtual coaching
• Leadership development opportunities

Eligible representatives may have access to:

• Medical reimbursement program
• Company-supported life insurance
• Residual income opportunities
• Union-supported work environment
• Leadership conferences and incentive travel
• Industry-leading virtual technology and collaboration tools

• Performance-based promotions
• Clear leadership pathways
• Promotion-from-within culture
• Long-term professional growth

We're looking for individuals who demonstrate:

• Excellent communication and interpersonal skills
• Strong customer service mindset
• Positive attitude and willingness to learn
• Self-motivation and accountability
• Abilit…