Medicare Customer Service Representative

About the Opportunity

We are seeking experienced Customer Service Representatives to support a leading health insurance organization during the busy Open Enrollment season. In this role, you will assist Medicare members by answering benefit-related questions, providing guidance, and delivering exceptional customer service over the phone.

This is a fully remote opportunity for candidates who have strong call center experience, excellent communication skills, and a passion for helping others.

Location:

Remote - Arkansas, Arizona, Florida, Georgia, Iowa, Illinois, Kansas, Kentucky, Michigan, Minnesota, Missouri, North Dakota, Nebraska, Oklahoma, South Dakota, Tennessee, Virginia, or Wisconsin.

Schedule:

Monday-Friday, between 8:00 AM-6:00 PM CT

What You'll Do

+ Handle inbound calls from Medicare members regarding their health insurance benefits and coverage.

+ Provide accurate information and answer questions related to Medicare plans and services.

+ Assist members in understanding their benefits and available resources.

+ Deliver empathetic, patient, and professional customer service.

+ Document customer interactions accurately and thoroughly.

+ Navigate multiple systems while maintaining call quality and productivity standards.

+ Resolve member concerns and escalate issues when appropriate.

Qualifications

+ Minimum 2 years of call center experience.

+ High School Diploma or GED.

+ Strong communication and customer service skills.

+ Ability to remain patient and empathetic while assisting an elderly population.

+ Comfortable working in a fast-paced, metrics-driven environment.

+ Proficient computer and multitasking skills.

Work Environment

+ Fully remote position.

+ Inbound call volume typically ranges from 50-70 calls per day.

+ Monday-Friday schedule with no weekends required.

+ Equipment and training provided based on client requirements.

Apply Today

If you have experience in customer service or health insurance and are looking for a rewarding remote opportunity during Open Enrollment season, we'd love to hear from you!

Job Type & Location

This is a Contract to Hire position based out of Madison, WI.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Final date to receive applications

This position is anticipated to close on Sep 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack…