Community Associate, Customer Service​/HelpDesk

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Location: 7825 Washington Ave. S, 5th Floor, Minneapolis, MN 55439, USA

The world of work is changing… short commutes, flexibility, and convenience are the minimum standards employees want in their work environment!

At IWG, we are leading the way. We’ve built the world’s largest workspace network, operating in over 120 countries, enabling our customers to work from anywhere, in any way.

Join us to help expand our network, improve work-life balance for our staff, and enjoy competitive benefits while advancing your career.

As a Community Associate, you will work closely with customers across various industries, creating and maintaining a community within your center. Your role involves managing administrative and support needs to allow customers to focus on their business.

You start your day ensuring everything is ready before opening. Throughout the day, you assist customers with WiFi, packages, directions, setup, billing, and other requests. You take short breaks, handle mail and invoices, and support event planning with the Community Manager. Your day ends with tidying up and preparing for the next day.

• Excellent communication skills and the ability to build strong relationships (ideally 1+ years of customer service experience)
• Ownership mindset and problem-solving skills
• Positive attitude, enthusiasm, and adaptability
• Proficiency in MS Office and basic IT equipment
• Legally eligible to work in the country and at least 18 years old

• Work-life balance with no nights or weekends
• Generous paid time off (sick and vacation)
• 11 paid holidays per year
• Competitive 401K with company match
• Affordable health care options
• Quarterly bonus and hourly rate of $18.32
• Inspiring work environment
• Training and career development opportunities
• Business casual attire

All qualified applicants will receive consideration without discrimination based on age, race, religion, disability, gender, sexual orientation, veteran status, or national origin.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industry: Facilities Services