Customer Service Rep

Position Summary

• This remote Customer Service Representative role is with a leading organization supporting dental insurance customers.
• The position requires residing in California and offers the opportunity to deliver exceptional service through inbound calls and emails.
• The successful candidate will utilize strong listening, communication, and problem-solving skills to handle customer inquiries related to coverage, claims, and benefits, ensuring a positive and seamless customer experience.

Key Responsibilities

• Work remotely from a home office environment.
• Respond to customer requests via telephone or email with professionalism and empathy.
• Research and resolve inquiries regarding product details, policy provisions, claim status, and procedural matters.
• Process transactions accurately and refer requests for policy modifications to appropriate teams, tracking responses to ensure resolution.
• Build and maintain strong customer relationships through effective communication and active listening.
• Access and navigate multiple electronic systems to provide comprehensive and integrated responses to customer inquiries.
• Consistently perform responsibilities with a high level of professionalism, demonstrating excellent verbal, interpersonal, and service skills.

Required Qualifications

• Reside in California.
• High School Diploma or GED.
• Reliable high-speed wired Ethernet Internet connection (minimum 100 Mbps download, 20 Mbps upload);
  WiFi not compatible.
• At least 1 year of experience in a remote call center customer service role.
• Ability to manage multiple computer monitors and software applications simultaneously while engaging with customers.

Preferred Qualifications

• Over 2 years of call center or customer service experience.
• Strong typing skills and proficiency with computers.
• Experience handling dental or other insurance products.
• Previous work experience in a dental office setting.
• Excellent listening and verbal communication skills in an empathetic manner that fosters trust.
• Prior experience with customer relationship management software, such as Salesforce, is a plus.

Why This Opportunity May Be Appealing

• Join an organization that values its associates' contributions and emphasizes delivering outstanding customer service.
• This remote role provides flexibility to work during diverse hours, supporting work-life balance.
• You will be part of a dedicated team committed to helping customers navigate their dental insurance needs with professionalism and care.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.  
 
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit .

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.