Customer Service Representative

Customer Service Representative I

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.

We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on experienced Customer Service Representatives joining our team to support customer engagement activities across the United States.

At GDIT, people are our differentiator. As a Customer Service Representative supporting customer engagement center activities, you will utilize your root cause analysis and problem-solving skills to manage inbound calls.

In this role, a typical day will include:

• Answering incoming phone calls on behalf of client; providing accurate and appropriate information to callers
• Placing outbound customer service or customer satisfaction calls, as required by client
• Completing call guides; gathering and verifying required information
• Attending telephone skills and program information training sessions; adheres to established levels of service
• Adhering to established customer service and documentation standards within required time frames
• Adhering to contact center scheduling, ensuring telephone coverage during contact center hours of operation
• Performing clerical or administrative duties as assigned

Required qualifications:

• High school diploma or G.E.D.
• One or more years of customer service or other telephone experience
• Demonstrated verbal and written communication skills
• Louisiana residency living within a reasonable driving distance (approximately 60 miles) of our Bossier City facility OR Texas residency living within a reasonable driving distance of our El Paso facility
• Ability and willingness to obtain and maintain a Public Trust
• Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite provided internet service will not qualify) via a wired connection
• Ability and willingness to work from home via a quiet work environment free from distractions with child and elder care in place during business hours
• Ability and willingness to work and train onsite as necessary and in the event of internet/power outage

Preferred qualifications:

• 1 or more years of Call center experience
• Medical experience and/or medical claims knowledge
• Demonstrated experience utilizing a ticketing system such as Service Now, InContact, or NICE

Work environment:

• Hours of operation:
  Monday – Friday, 6:00 am - 5:00 pm MST (7:00 am - 6:00 pm CST, 8:00 am - 7:00 pm EST)
• 100% remote after training

What GDIT can offer you:

• An opportunity to work from the comfort of your own home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Please note:

Initial classroom and on-the-job training will be provided onsite. After training, employees will continue to work onsite for an additional 2 weeks before going 100% remote.

The likely hourly rate for this position is between $15.06 - $20.38. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled weekly hours: 40

Travel required:

None

Telecommuting options:
Remote

Work location:

USA LA Bossier City

Additional work locations: USA TX El Paso