Customer Delight Coordinator

# Customer Delight Coordinator New Jersey - Princeton, NJ ## Overview Position Type Full Time Education Level4 Year Degree##

Job Description
** Customer Delight Coordinator
***
* Location:

** Princeton, NJ
*** Are you passionate about delivering customer delight and are keen to make a positive impact working for one of the fastest growing digital marketing agencies in North America?
***** About Us
** Net Elixir is a growth marketing agency with over 17 years of experience working with top brands and helping them succeed online. We help leading global retail and direct-to-consumer brands find, acquire and engage new customers online. Net Elixir is headquartered in Princeton, NJ with wholly-owned subsidiary offices in Stockholm, and Hyderabad, India. Each office is filled with passionate, fanatically analytical, and responsible team members that obsessed with delivering client success.
** About this Position
** The Customer Delight Coordinator is a key member of the Customer Experience Team. In this role, you will support the continued satisfaction of Net Elixir’s clients by developing and delivering effective customer delight strategies.
** What You’ll Be Doing:
***** You will...
*** x
** Deliver Client Delight:
** Proactively map and identify opportunities to delight Net Elixir’s clients across the entirety of their journey, identify touch points through the client journey to improve and elevate the client experience. You will also continually review and evolve Net Elixir processes to effectively track, oversee, and organize all interactions with the customer throughout the lifecycle and last but not least execute clinically to deliver client happiness.x

** Win as One Team:
** Collaborate with Client Strategy, Marketing, and Sales teams to ensure cross channel compliance for customer experience initiatives and communicate process revisions to team members accordingly, while ensuring messaging to clients remains consistent. You will also provide timely guidance and advice to Client Strategy leaders on how to strengthen their client relationships by delivering happiness.x
** Explore**:
Continually think outside the box for means to improve the continued experience of Net Elixir’s clients. You are always looking to design and test strategies to enhance the customer experience of our clients and enjoy exploring new and fresh ideas, implement them, and improve upon them after.##

Job Requirements
*** How You Will Succeed
*** x You have an empathetic mindset and a listening ear that will enable you to uncover opportunities of improvement in the overall customer experience of our clientsx You are inquisitive and always willing to ask questions; “How can we improve this?”x You can think outside the box and are not afraid to develop, try, and fail on initiatives all while learning from your experiencesx You consider yourself solution-focused, and you don’t hear or acknowledge negativity;

you welcome obstacles and what you can learn by overcoming themx You’re a DOER who gets things done.
*** You have...
*** x Bachelor’s degree in Business, Marketing, Hospitality, or another related fieldx 2-3 years of experience in a client-facing rolex

Experience with an organization or agency in the Hospitality Industry is a Plus.x Proficient in Microsoft Officex Strong client communication and time management skillsx Goal driven, creative and persistentx Outstanding analytical and Problem-Solving skillsx Obsessive Focus on delivering client happiness
** Why will you love working for us?
***** We are obsessed with helping our customers succeed online. We cherish our fanatically analytical and diverse culture. Everything that we do is in alignment with our core values of respect, customer delight, equal opportunity, and quality obsession.
*** Our team has awesome perks! Work-life balance is vital to us, which is why we provide PTO and work from home days. (Due to Covid-19 we are presently operating a hybrid work model). We give you space to operate, create an impact, and build. We are proud of our passionate, driven, and super-helpful team members. Our ability to collaborate freely across global cultures and form bonds drives our growth.

We keep this up through monthly socials and international culture days. You will like the best-in-industry benefits and our happy workplace that inspires you to excel.