Dispatcher, Customer Service​/HelpDesk

Carepool Dispatch Support

The duties and responsibilities of a Carepool Dispatcher are super important. We're dealing with a vulnerable population that needs extra care for coordination. This is a remote position in the foreseeable future with an office location near Pewaukee within a year or less to a hybrid remote and on-site role.

• Scheduling and dispatching rides to drivers and matching up to appropriate locations according to predetermined schedules, customer requests or immediate needs
• Relaying rider pickup information or other messages to and from customers, supervisors and drivers or emergency personnel as needed
• Quickly learning our process of phone call support mixed with dispatch software
• Speaking with supervisors or customers to resolve problems, requests for services or equipment
• Preparing daily work such as scheduling last-minute ride changes to our driver network
• Being in charge of communications within company assigned territories
• Keeping and organizing work requests, customer requests, completed work requests, charges for work performed with our software application

• Multi-tasking while prioritizing the rides is the top skill for this role
• Customer Service and phone call support
• Software platform technologies for tracking information and ride dispatching