Customer Service Respresentative

BARBERING AND COSMETOLOGY BOARD To protect the public’s health and safety by licensing qualified schools, establishments, and individuals, and ensuring compliance with state statutes and regulations.
CUSTOMER SERVICE REPRESENTATIVE 2

Job Location :
Address: 1740 West Adams Street,
Phoenix, Arizona 85007 Posting Details:
Salary: 18.5000 per Hour
Grade: 15
Closing Date:
September 21, 2026

Job Summary:

The Customer Service Representative 2, reporting to the Customer Service Unit Supervisor, will be responsible for answering and handling general information calls to the Arizona Barbering & Cosmetology Board. Call types include licensing, payment, and compliance questions.

This position may be available for remote work within Arizona (1 day per week in the office/hoteling).

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

• Answers incoming calls to the Arizona Barbering & Cosmetology Board, call types include licensing, payment, and compliance questions.
• Provides accurate, high quality responses to questions and inquiries.
• Performs research and accurately enters data in the Cosmetology and Barber database(s).
• Consults with leaders to ensure information provided to callers is accurate.

Knowledge of:

• De-escalation techniques;
• Arizona Barbering & Cosmetology Statutes, rules, and regulations;
• Google Suite;
• Problem resolution;
• Business English to include proper sentence structure, grammar and punctuation.

Skills in:

• Communicating effectively while actively listening to others;
• Technology, especially computers, software applications, and phone systems;
• Typing at least 45 words per minute;
• Critical thinking and reasoning;
• Applying world class customer service techniques;
• Responding to customer service complaints/problems;
• Conveying rules regulations, laws, policies, and procedures.

Ability to:

• Maintain a professional demeanor at all times;
• Work in a busy call center environment with time constraints, high call volumes, and stressful conditions;
• Sit for long periods of time;
• Perform phone interview while simultaneously inputting information into a database;
• Accept responsibility for work product and outcomes;
• Resolve difficult customer service complaints/problems.

• Previous call center experience.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply:
Driver's License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona offers a comprehensive benefits package to include:

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

• Positions in this classification participate in the Arizona State Retirement System (ASRS)
• Please note, enrollment eligibility will become effective after 27 weeks of employment

If you have any questions please feel free to contact Rose Ibe .